Front Office Manager

As a Front Desk Manager, your role involves defining and implementing front desk objectives and procedures to ensure smooth operations. You will be responsible for hiring and training staff, managing shift schedules, and addressing guests" complaints with exceptional customer service. It is crucial to maintain a clean and organized front desk and reception area while overseeing office supplies and equipment. Your duties also include managing budgets, records, contracts, and supervising staff in various front desk activities like bookings, appointments, phone calls, and emails. Conducting performance reviews, generating reports, and presenting feedback to the general manager are part of your responsibilities. Additionally, you will perform administrative tasks like filing, updating records, and other duties as required. Key Responsibilities: - Define and implement front desk objectives and procedures - Hire, train, and manage staff shifts - Address guest complaints and provide exceptional customer service - Maintain cleanliness and organization of the front desk - Manage office supplies, equipment, budgets, records, and contracts - Supervise front desk activities including bookings, appointments, calls, and emails - Conduct performance reviews and generate reports for management - Perform administrative duties as needed Qualifications Required: - High school diploma or GED - Bachelor's degree in hospitality or related field - Minimum 2 years of experience as a front desk manager or similar role - Proficiency in hotel front desk software like HotelKey, innRoad, and Cloudbeds - Understanding of hospitality industry procedures and practices - Excellent written and verbal communication skills - Strong organizational and time management abilities - Ability to deliver exceptional customer service - Good leadership and training skills Please note that the company provides food benefits. The job type is full-time, and the work location is in person at Nashik, Maharashtra. You are required to have a Bachelor's degree, at least 4 years of experience in hotel management, and a total of 5 years of work experience. Proficiency in English is necessary for this role.,