Front Office Manager

Job Description

Role & responsibilities : Key Responsibilities: Supervise daily operations of the front office, including reception, concierge, reservations, and guest services. Ensure smooth check-in and check-out processes with a focus on guest satisfaction. Manage and train front office staff, ensuring high levels of professionalism and service. Handle guest complaints and special requests promptly and professionally. Monitor room availability, occupancy levels, and coordinate with housekeeping for room readiness. Maintain accurate records of bookings, billing, and payments using the hotels PMS. Prepare front office budgets, forecasts, and performance reports. Enforce hotel policies, procedures, and service standards. Coordinate with other departments to ensure seamless guest experiences. Drive upselling efforts and promote hotel services and facilities. Preferred candidate profile: Experience in IDS Software mandatory