Front Office Manager

Job Title: Front Office Manager

Location: Kairali – The Ayurvedic Healing Village, Palakkad, Kerala

Department: Front Office

Experience Required: 4–5 years as Front Office Manager in a reputed wellness or Ayurvedic resort

Gender Preference: Male

Languages Required: Excellent command over English and Malayalam

Salary Range: ₹32,000 – ₹35,000 (Accommodation will be provided)

Interview Mode: Only Face-to-Face

About the Company:

Kairali – The Ayurvedic Healing Village is one of India’s leading Ayurvedic wellness retreats, located in the serene surroundings of Palakkad, Kerala. With a focus on authentic Ayurvedic treatments and holistic wellness, we have been serving guests from around the world for over two decades.

Job Role Summary:

We are looking for a dynamic and experienced Front Office Manager who will be responsible for overseeing all front office operations to ensure exceptional guest service. The ideal candidate should be well-versed in handling wellness resort clientele, managing reservations, coordinating guest check-ins/outs, and maintaining high service standards.

Key Responsibilities:

• Supervise and lead the front office team to deliver excellent guest experiences
• Handle guest arrivals, departures, complaints, and requests with utmost professionalism
• Manage room allocations, check-in/check-out procedures, and billing
• Coordinate with other departments (Housekeeping, Ayurveda, F&B) for seamless service delivery
• Maintain records of guest feedback, reports, and front office operations
• Train and monitor front office staff performance and grooming standards
• Ensure smooth handling of international and domestic guests
• Prepare duty rosters and ensure 24/7 front office coverage
• Work closely with management on guest satisfaction metrics and improvement areas

Candidate Requirements:

• Minimum 4–5 years of experience as a Front Office Manager in a wellness resort or Ayurvedic retreat
• Strong leadership and communication skills
• Excellent spoken and written English as well as fluency in Malayalam
• Professional appearance and positive attitude
• Sound knowledge of front office software systems and online booking platforms
• Ability to handle high-pressure guest situations with maturity and calm
• Should be willing to stay on-site (accommodation will be provided)