Front Office Manager

Job Description

Description We are seeking a dynamic and experienced Front Office Manager to lead our front office team in providing exceptional guest experiences. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for customer service. Responsibilities Oversee daily front office operations and ensure a high standard of customer service. Manage and train front office staff, including receptionists and concierges. Handle guest check-in and check-out processes efficiently and professionally. Resolve guest complaints and issues promptly and effectively. Maintain accurate records of bookings, reservations, and guest information. Coordinate with other departments to ensure seamless guest experiences. Develop and implement front office policies and procedures. Skills and Qualifications Bachelor's degree in Hospitality Management or related field. 2-4 years of experience in hotel front office operations or customer service. Strong communication and interpersonal skills. Proficiency in hotel management software and Microsoft Office Suite. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Excellent problem-solving skills and attention to detail. Knowledge of local attractions and services to assist guests effectively.