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1.0 - 6.0 years
4 - 5 Lacs
Bengaluru
Work from Office
We are looking for a professional, courteous, and well-presented Receptionist to manage our front desk and serve as the first point of contact for visitors Key Responsibilities: * Greet and welcome visitors in a professional and friendly manner. * Answer, screen, and direct incoming phone calls appropriately. * Maintain the reception area and ensure it is tidy and presentable. * Schedule appointments and maintain calendars. * Manage office supplies and place orders when necessary. * Provide basic and accurate information in-person and via phone/email. * Assist HR/Admin department with clerical duties such as filing, data entry, and documentation. Required Skills & Qualifications: * Proven work experience as a Receptionist, Front Office Representative, or similar role. * Proficiency in MS Office (Word, Excel, Outlook). * Professional attitude and appearance. * Solid written and verbal ENGLISH communication skills. * Excellent organizational and time-management skills. * Minimum qualification: Graduate - Regular) in any discipline. Preferred: * Experience in handling multi-line telephone systems. * Familiarity with office machines (e.g., printer, scanner).Role & responsibilities intrested Candidate Call on 8076483857
Posted 2 weeks ago
4.0 - 6.0 years
3 - 3 Lacs
Noida
Work from Office
Greeting and Welcoming: Creati. a positive first impression by greeting visitors and directing them Answering Phones: Professionally answering and routing incoming calls Administrative Support: Assisting with tasks such as scheduling appointments
Posted 2 weeks ago
1.0 - 6.0 years
1 - 5 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Location - Prabhadevi/Worli About the Company: SILA is a Real Estate platform driven by an entrepreneurial spirit. Our businesses include Real Estate Services which offer Facility Management, Contracting Solutions, and Real Estate Advisory. Our other businesses are Real Estate Development and Real Estate Asset Management. Over the past decade, we've executed an impressive expansion, effectively managing over 150 million square feet of assets, with a dedicated workforce of over 18,000 professionals spread across the nation. About the Culture: Our values are important to us, and anyone who joins us is expected to not only adhere to them, but also to elevate them. Even though we have listed down the job description, we are dynamic in our approach and some ambiguity with regards to the role & responsibilities, is to be expected. The organization is not hierarchical, even though we do have designations for each role, we expect everyone to roll up their sleeves when required and get the work done. About the Role: Greeting and welcoming residents, clients & guests warmly and professionally, offering assistance and advice as needed. Conducting rounds in the lobby during peak hours to ensure smooth operations and personally greeting residents. Responding promptly to internal and external calls, emails, and inquiries, collaborating with relevant departments to resolve issues efficiently. Analysing data and preparing daily call log summaries and monthly MIS reports. Utilizing helpdesk software to acknowledge and ensure timely closure of raised tickets. Communicating courteously via telephone, email, and face-to-face interactions, handling complaints or crises effectively. Keeping accurate records of interactions and correspondence, including gathering resident feedback for necessary actions. Performing additional duties as assigned by the Property Manager to maintain property operations at an optimum level. Ensuring the cleanliness and tidiness of the reception area and keeping all necessary materials organized. Answering all incoming calls, redirecting them, or taking messages as appropriate. Drafting correspondence and preparing outgoing mail, as well as checking, sorting, and forwarding emails. Cooperating, coordinating, and communicating with other departments to ensure a good customer experience and taking customer feedback after every service request/complaint. Maintaining a hospitality outlook and always looking presentable. Taking ownership of requests or complaints and ensuring they are handled effectively within TAT (Turnaround Time). Responding to emergency situations and contacting the proper authorities when needed. Being familiar with lost and found procedures. Addressing concerns through daily checking of mails for priority requests. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking, and maintaining inventory records, MMR (Monthly Management Reports), DMR (Daily Management Reports), complaint trackers, dashboard, etc. Updating the handover/takeover register before the end of the shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling. Communication: Good communication skills with fluency in English and Hindi language is a must. Basic understanding of operating computers, mobile application MS Office (Excel, Word, Power Point, etc.) is also preferred. Qualifications: You need to have relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/Customer Service facing roles. Willingness to work in flexible shifts, weekends and holidays is an added advantage.
Posted 2 weeks ago
1.0 - 6.0 years
3 - 5 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Rotational Shift and Rotational Week-off About the role - As the Guest Relation Executive at SILA, you will be the first point of contact, representing our commitment to excellence in Facility Management. Your role is pivotal in ensuring a seamless and professional experience for all visitors, clients, and employees. This role is crucial in ensuring smooth day-to-day operations and maintaining a professional and welcoming atmosphere. You will manage front desk operations, provide vital administrative support, and collaborate with various departments to maintain an efficient and welcoming environment that reflects SILAs standards of service and professionalism. Key Responsibilities: Reception Management Provide a professional, welcoming presence for residents, clients, and guests, offering assistance and advice as needed to ensure a positive experience. Conduct regular rounds in the lobby during peak hours to ensure smooth operations and personally greet residents/Guests, maintaining a welcoming environment. Ensure the reception area is always clean, tidy, and organized, with all necessary materials readily available. Handle incoming calls, emails, and inquiries, directing them to the appropriate department or individual Maintain a hospitality-focused outlook and always present a polished, professional appearance. Client and Guest Support Answer incoming calls, redirect them as needed, take messages, and manage outgoing and incoming mail, ensuring all communications are handled efficiently. Utilize helpdesk software to acknowledge and ensure the timely closure of raised tickets, maintaining high standards of service. Maintain accurate records of all interactions and correspondence, including resident feedback, to ensure follow-up actions are taken. Handle complaints and crises effectively, taking ownership of issues and ensuring they are resolved within the set Turnaround Time (TAT). Ensure all complaints are addressed and resolved, with proper communication to stakeholders. Respond promptly to internal and external calls, emails, and inquiries. Collaborate with relevant departments to resolve issues efficiently, ensuring all communications are courteous and professional. Facility Coordination Assist the Property Manager with various tasks to maintain property operations at optimal levels, including managing events, general maintenance oversight, and guest handling. Work closely with other departments to ensure a seamless customer experience, including gathering and acting on customer feedback after each service request or complaint. Administrative Support: Assist with administrative duties such as filing, inventory management, and maintaining various reports (MMR, DMR), complaint trackers, and dashboards. Data Analysis & Reporting: Analyze data to prepare daily call log summaries and monthly MIS reports, providing insights for management. Emergency Response: Respond swiftly to emergency situations, coordinating with the appropriate authorities as required. Lost & Found Management: Be familiar with and manage lost and found procedures to ensure items are handled appropriately. Shift Handover: Update the handover/takeover register at the end of each shift to ensure continuity of tasks and communication across the team. Required Qualifications and Skills: High school diploma or equivalent. A bachelors degree in Hospitality, Business Administration, or a related field is a plus. 2-3 years of experience in a front office or customer service role, preferably in a facility management or similar industry. Excellent communication and interpersonal skills. Basic understanding of the Microsoft Office Suite (Word, Excel, PowerPoint). Willingness to work in a fast-paced environment with multitasking ability Customer-oriented mindset with a passion for providing exceptional service Willingness to work in flexible shifts, weekends and holidays is an added advantage.
Posted 2 weeks ago
1.0 - 5.0 years
1 - 5 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Location - Worli, Andheri and Powai Rotational Shift and Rotational Week-off About the role; As the Guest Relation Executive at SILA, you will be the first point of contact, representing our commitment to excellence in Facility Management. Your role is pivotal in ensuring a seamless and professional experience for all visitors, clients, and employees. This role is crucial in ensuring smooth day-to-day operations and maintaining a professional and welcoming atmosphere. You will manage front desk operations, provide vital administrative support, and collaborate with various departments to maintain an efficient and welcoming environment that reflects SILAs standards of service and professionalism. Key Responsibilities: Reception Management Provide a professional, welcoming presence for residents, clients, and guests, offering assistance and advice as needed to ensure a positive experience. Conduct regular rounds in the lobby during peak hours to ensure smooth operations and personally greet residents/Guests, maintaining a welcoming environment. Ensure the reception area is always clean, tidy, and organized, with all necessary materials readily available. Handle incoming calls, emails, and inquiries, directing them to the appropriate department or individual Maintain a hospitality-focused outlook and always present a polished, professional appearance. Client and Guest Support Answer incoming calls, redirect them as needed, take messages, and manage outgoing and incoming mail, ensuring all communications are handled efficiently. Utilize helpdesk software to acknowledge and ensure the timely closure of raised tickets, maintaining high standards of service. Maintain accurate records of all interactions and correspondence, including resident feedback, to ensure follow-up actions are taken. Handle complaints and crises effectively, taking ownership of issues and ensuring they are resolved within the set Turnaround Time (TAT). Ensure all complaints are addressed and resolved, with proper communication to stakeholders. Respond promptly to internal and external calls, emails, and inquiries. Collaborate with relevant departments to resolve issues efficiently, ensuring all communications are courteous and professional. Facility Coordination Assist the Property Manager with various tasks to maintain property operations at optimal levels, including managing events, general maintenance oversight, and guest handling. Work closely with other departments to ensure a seamless customer experience, including gathering and acting on customer feedback after each service request or complaint. Administrative Support: Assist with administrative duties such as filing, inventory management, and maintaining various reports (MMR, DMR), complaint trackers, and dashboards. Data Analysis & Reporting: Analyse data to prepare daily call log summaries and monthly MIS reports, providing insights for management. Emergency Response: Respond swiftly to emergency situations, coordinating with the appropriate authorities as required. Lost & Found Management: Be familiar with and manage lost and found procedures to ensure items are handled appropriately. Shift Handover: Update the handover/takeover register at the end of each shift to ensure continuity of tasks and communication across the team. Required Qualifications and Skills: High school diploma or equivalent. A bachelors degree in Hospitality, Business Administration, or a related field is a plus. 2-3 years of experience in a front office or customer service role, preferably in a facility management or similar industry. Excellent communication and interpersonal skills. Basic understanding of the Microsoft Office Suite (Word, Excel, PowerPoint). Willingness to work in a fast-paced environment with multitasking ability Customer-oriented mindset with a passion for providing exceptional service Willingness to work in flexible shifts, weekends and holidays is an added advantage. About the company: SILA is a Real Estate Platform, managing over 200 million sq.ft. of assets with 25,000+ employees, pan India. We have a diverse client base of large Corporates, Real Estate Funds, Landowners and Developers. SILA provides Facility Management, General Contracting and Real Estate Advisory services to various sectors. In 2019, SILA ventured into Real Estate development, with a Mumbai Metropolitan Region (MMR) focus. SILA’s development arm is currently constructing 750,000 sqft of Real Estate Norwest Venture Partners and Samara Capital Group have invested in the Services and Development businesses respectively.
Posted 2 weeks ago
2.0 - 5.0 years
2 - 3 Lacs
Gurugram
Work from Office
To work as a Manager / Member of Administration Team of International School. Manage School's front office. Manage School's files & records, as back office. Handle Data analysis and MIS Report generation. MS Excel and Record Management, Excellent Communication Skills
Posted 2 weeks ago
0.0 years
1 - 2 Lacs
Chennai
Work from Office
Reception Job Eye hospital Work Place Male r Female Any Qualification Apply Location Ashok Nagar Required Candidate profile Leading eye hospital providing advanced ophthalmic care with expert doctors, modern facilities, and patient-friendly service.
Posted 2 weeks ago
10.0 - 15.0 years
20 - 25 Lacs
Hyderabad
Work from Office
Responsible for the entire F&B outlets (ADD/IRD/Lounge/Bar/Stewarding) in terms of financial performance, cost management, forecasting (P&L), and budgeting Oversee HR-related factors, including hiring of senior managers and other team members, mandatory DiLog and training, and yearly vacation planning Ensure implementation and adherence to all corporate concepts and playbooks Facilitate talent growth and promotion within the department, fostering career development opportunities for team members Essential Job Tasks Be present on the floor to make sure what is agreed is running. Areas of Responsibility Ensure adherence to IHCL HACCP safety standards across all F&B areas Conduct and facilitate F&B meetings and staff meetings to maintain clear communication Hold monthly meetings with restaurant managers for open dialogue and operational alignment Organize weekly F&B meetings (suggested Friday, 3 PM, for max 1 - 1.5 hours) to discuss targets, updates, and key matters with stakeholders Act as the gatekeeper for training plans and their execution, ensuring compliance and effectiveness Review the daily log book and communicate necessary actions Conduct daily walks into all outlets to ensure adherence to agreed standards and concepts, taking immediate corrective actions if needed Perform back-of-house inspections, including restaurants, loading bay, and stores, to uphold operational efficiency Plan and execute the annual culinary calendar and promotional activities Coordinate with Procurement to arrange sponsorship funds for initiatives Conduct vendor meetings to stay updated on the latest products and industry trends Stay informed on all discounting policies and ensure compliance Manage and coordinate Dine@Taj and other corporate programs Oversee festivities, approvals for complimentary checks, and special events coordination Conduct monthly wine & spirit inventory, taking corrective actions as necessary Ensure proper music selection and styling for restaurants and bars through an approved agency Handle complaint and feedback-related matters for the department via TrustYou Approve casual workforce requirements, if applicable Coordinate internal audit checklists, including E&Y and IHCL Control Checklist compliance Ensure knowledge and accurate closure of all TPAM (Taj Positive Assurance Model) points Maintain adherence to Green Globe certification standards and sustainability initiatives Participate in credit meetings, if applicable, to manage financial oversight Attributes/ Essentials/ Other Information Entrepreneur Required Qualifications 10+2 or Apprenticeship Certification Diploma/Graduation Hospitality Certification Work Experience 6 - 7 experience years. Different establishments from 4 stars to 5 stars Languages Needed in Position Fluent in spoken and written English. If applicable local language appreciated. Key Interfaces- External Guests Vendors Key Interfaces- Internal All F&B staff Kitchen Hygiene Sales & Marketing PR Finance Banquet Steward Procurement Front office Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness
Posted 3 weeks ago
1.0 - 2.0 years
1 - 1 Lacs
Vadodara
Work from Office
Responsibilities: Greet and assist visitors/clients. Manage client inquiries and share project info. Handle emails, courier, and document distribution. Keep reception area clean and organized. Assist sales/admin with coordination tasks.
Posted 3 weeks ago
1.0 - 3.0 years
2 - 3 Lacs
Gurugram
Work from Office
Roles and Responsibilities 1. Receiving phone calls inquires answering as per SOP 2. scheduling appointments for the clients basis availability 3. Interact with clients answer calls 4. Prepare bills & manage the cash 5. Manage petty cash & prepare cash vouchers 6. Preparing daily reports - Closing Report and Stock Report 7. Responsible for daily Cash 8. Good typing speed 9. To update all the information on CRM software 10. Good Computer knowledge 11. Calling clients to inform them about a special scheme 12. Calling Leads received through various platforms and entering in CRM software. Requirement : Only Female Candidates should apply Preference to Candidates having prior work experience with premium skin clinic/ spa/ Health club/ Salon Good communication skills Presentable Personality Good Computer knowledge
Posted 3 weeks ago
1.0 - 4.0 years
3 - 6 Lacs
Kannur, Bengaluru
Work from Office
Key Responsibilities Oversee daily front office operations, including patient reception, appointment scheduling, and visitor coordination Supervise and train front office staff to maintain high standards of service and professionalism Ensure smooth patient registration and documentation processes Handle patient inquiries, feedback, and resolve issues with empathy and efficiency Coordinate with clinical and administrative teams to streamline patient flow Monitor cleanliness, hospitality standards, and front-desk etiquette Maintain accurate records and reports on front office activities Ensure confidentiality and compliance with hospital policies Requirements Excellent communication and interpersonal skills (Malayalam & English) Strong leadership and team management abilities Proficiency in hospital software systems, MS Office, and scheduling tools Professional appearance, calm demeanor, and patient-focused mindset ","
Posted 3 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
Lucknow
Work from Office
We are seeking a highly skilled and customer-focused Duty Manager to join our team in Baghdad, Iraq. As a Duty Manager, you will play a crucial role in overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and maintaining our reputation for excellence in the hospitality industry. Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests. Announce VIP rooms to Housekeeping and F&B departments Ensure VIP rooms are ready, checked and all in order prior arrival Attend management morning briefing if needed/requested Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed Register and process check in for all arrivals Conduct daily briefing & ensure IQ standard is followed Perform Check in & Check Out at the reception Be part & lead in success of Circle M enrolment and assist to achieve the hotel target Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target Check online comments (Tripadvsior, Booking.com etc) and investigate issues then report to the manager Ensure guest comments are investigated and reply back to guest accordingly Assist in achieving TrustYou targets Attend guest requests and take action accordingly Handle guest complaints and take action immediately to ensure satisfaction is delivered Assist Hotel Manager on Duty when/if required Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests departure. Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed. Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. Handle issuance of guest room key cards and ensure effective control for guest security. Check Paymaster daily and give feedback RDM with action taken Encourage rooms & breakfast upselling daily to the team and share result and feedback Check Hotel situation, occupancy, functions, groups, MIPs Proven experience in a front office leadership role within the hospitality industry Strong leadership and communication skills, with the ability to motivate and guide a team Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences Flexibility to work various shifts, including mornings, nights, weekends, and public holidays Proficiency in hotel management software and property management systems Strong understanding of hospitality industry standards and best practices Ability to remain calm and make decisive decisions in high-pressure situations
Posted 3 weeks ago
0.0 - 4.0 years
2 - 6 Lacs
Sriperumbudur
Work from Office
Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .
Posted 3 weeks ago
3.0 - 6.0 years
5 - 9 Lacs
Kolkata
Work from Office
Your Role The is responsible for managing day-to-day operational activities on contract management related to respective engagements/accounts In this Role you play key role in Maintain document repository of all contractual documents including change orders, SOWs, obligation artifacts etc. Extract and tracker the contractual obligations systematically by categorizing the criticality, priority and business impact. Interface with external and internal stakeholders for adequacy of coverage and support. Work closely with the Service Delivery team/Action Owners to ensure the compliance of contractual obligations related to IT/BPO contracts. Address contractual queries from engagement stakeholders in case of any ambiguity. Provides clarity on contract language by conducting contract research. Recommend contract change in case of any gap identified related to contractual clauses in the interest of the Capgemini as Service Provider. Your Profile Must be knowledgeable of the major elements of outsourcing contract(s). Understanding about Drafting of contract documents. Contract Review and Analysis Review and Identify critical terms and risks in IT/BPO outsourcing Contracts. Identify contractual deliverables and obligations of the parties. Interpret contract language and provide analysis and recommendation to the Client Contract abstraction, administer and manage contracts post execution. Track and monitor contract deliverable and obligation compliance. Working with Contract Management tools Experience in handling contract management processes through software platform What you love about working here You can shape your with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have the on one of the industry"s largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
Posted 3 weeks ago
1.0 - 6.0 years
3 - 4 Lacs
Ahmedabad
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective To ensure smooth running of front office operations with the objective of delivering seamless customer service to maximize guest satisfaction within the limits of corporate guidelines and standards.. Essential Job Tasks Areas of Responsibility Financials *Works on assigned goals and prioritizes, organizes, and accomplishes the task along with the team. *Assists the Front Office Manager/ Duty Manager in co-ordinating with various other departments in order to ensure personalized, prompt and flawless service to all guests. *Focuses on generating incremental revenue through Early Check-in and Late Check-outs. *Encourages the team to cross sell other hotel services like Spa, Restaurants, Travel Services. *Monitors the business of competition hotels in terms of new accounts and rates. *Ensuring charging Early check in and Late checkout (Revenue Levers) charges and maximizing revenues. *Escalate to the room s controller in case the assigned room is not ready or as per guest preference. Upgrade the room in case the guest is willing to pay the difference in amount after checking the rooms availability. Leverage upselling opportunities to the guest to maximize revenues. Process *Receive calls relating to front desk related work, rate queries, and reservations then responding accordingly. Forwarding any calls to relevant department. Receive wake-up call request from guests and record it in the wake call book and submit to the telephone operators. *Escalate to the room s controller in case the assigned room is not ready or as per guest preference. Upgrade the room in case the guest is willing to pay the difference in amount after checking the rooms availability. Leverage upselling opportunities to the guest to maximize revenues. *Ensure smooth check -out by keeping the bill ready with all the supporting documents. Inform the bell desk of any baggage assistance required by the guest. Seek feedback from the guest, escalate any complaints to the higher authority so that a proper and quick service recovery is done. *Ensuring charging Early check in and Late checkout (Revenue Levers) charges and maximizing revenues. *Maintain daily records and prepare various report - airport pick up report, arrival report, and guest in house report and as per request of the management. *Ensuring Guest Outstanding is within the high balance limits of hotels and GOP is secured for in-house guest. *Ensure proper shift closures with adherence to statutory and TPAM guildlines. *In addition to the above-mentioned duties and job functions, any other assignment given on an occasional basis or daily basis by the immediate superior or the management. Customer *Actively seeks information to understand and address guests needs. *Prepares reports of guest feedback on TrustYou (Guest Email Feedback System) and on Social Media Platforms and ensures appropriate corrective action is taken in consultation with the Duty Manager. *Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. People *Staffing and Scheduling of the shift and allocation of duties in the absence of Duty Manager. *Assists in the learning and development of the team. *Establishes and maintains open and collaborative relationships with associates and ensures associates do the same within the team. Required Qualifications Degree in Hospitality Management. Work Experience At least 1 year of relevant experience at a managerial position or 3 years of relevant experience at a supervisory level. Languages Needed in Position Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .
Posted 3 weeks ago
0.0 - 2.0 years
1 - 4 Lacs
Ahmedabad
Work from Office
Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure quality and appropriateness of customer service provided. To maintain Front Office log book and shift reports. Your experience and skills include: Service focused personality is essential and previous leadership experience required. Prior experience working with Opera or a related system. Proven ability to build and maintain good relationsh
Posted 3 weeks ago
0.0 - 4.0 years
2 - 3 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Key Responsibilities: Actiely prospect and generate new business from arious segments such as corporate, MICE, trael agents, and walk-ins. Conduct regular sales calls, client meetings, and site inspections. Prepare and delier persuasie sales presentations to potential clients. Maintain and update the customer database (CRM) and track all sales actiity. Meet or exceed assigned sales targets and reenue goals. Coordinate with the Front Office, Reserations, F&B, and Banquet teams to ensure seamless execution of client requirements. Negotiate rates, terms, and contracts in alignment with reenue strategy. Attend industry networking eents, trade shows, and exhibitions to promote the hotel. Prepare daily, weekly, and monthly sales reports for the management. Stay updated with competitor actiities and market trends.
Posted 3 weeks ago
0.0 - 4.0 years
2 - 3 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Key Responsibilities: Superise and guide the daily operations of the sales team to ensure target achieement. Support the Sales Manager in implementing sales strategies for arious market segments (corporate, leisure, MICE, etc.). Manage assigned accounts, maintain strong relationships, and identify opportunities to grow business. Assist in the preparation of proposals, contracts, and promotional packages. Conduct regular sales calls, site inspections, and client meetings. Ensure accurate and timely reporting of sales actiities and performance metrics. Monitor market trends and competitor actiities to identify new business opportunities. Assist in training, mentoring, and motiating the sales staff. Collaborate with other hotel departments (F&B, front office, housekeeping, etc.) to ensure seamless serice deliery to clients. Participate in trade shows, networking eents, and promotional actiities as required. Maintain accurate client records using the hotel s CRM system.
Posted 3 weeks ago
5.0 - 10.0 years
50 - 55 Lacs
Mumbai
Work from Office
Job Summary J.P. Morgan is seeking talented candidates for a Vice President level position in the Market Risk Coverage team, based in Mumbai. As part of Risk Management, you are at the centre of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Vice President in the Market Risk Coverage team, youll engage in regular dialogue with trading desks and businesses regarding risk appetite, risk limits, and individual large and complex transactions. Our group has teams aligned to each entity and region, working closely with the Front Office, CFOs, CROs, and entity Finance and other support functions to ensure compliance with regulatory requirements and provide independent risk-return assessments to support business growth. Youll manage the interface and relationship with local regulators around Market Risks, requiring an understanding and interpretation of local regulatory requirements and providing consistent responses to each of the individual regulators we interact with. Specifically for Mumbai Branch, youll be responsible for market risk oversight and control, establishing a cross-line of business framework for the measurement and control of market risks at the entity level. Job responsibilities Perform daily monitoring and analysis of risk exposures, understanding factors driving profits and losses affecting the trading portfolio Engage actively with location trading desk managers to remain current on risks, business activity, exposures, material trade approvals, limits and etc. Establish and maintain a robust risk governance framework by setting and monitoring risk limits for the entity. Advise on trading limits and pre-trade approvals, offering analysis and commentary as needed. Support limit escalations and oversee key control processes. Conduct ad hoc risk scenario analysis for and respond to urgent requests from senior risk and trading management. Improve risk transparency, methodologies and reports by conducting deep-dives on various basis risks, curve risks, specific structure risks etc. Coordinate with FO, MO, Finance and Technology on projects relating to VaR, stress, FRTB, risk reporting and interact extensively with technology support teams relating to methodology and infrastructure changes and improvements. Understand the regulatory requirements around Market Risk in India or APAC region. Effectively handle regulatory onsite and offsite inspections/examination. Participate in the location Risk Committee meetings to cover changes in and understanding of risk profiles and any market risk issue arising. Support the APAC market risk team resiliency initiatives, which includes supporting the rest of the Asia Legal Entities in the regulatory deliverables and commitments Required qualifications, capabilities, and skills Minimum Bachelor s degree Strong knowledge of local financial markets and products, including derivatives. Familiar with Market Risk Management related to local regulations. Strong knowledge on risk control processes and governance. Excellent written and spoken communication skills; experienced in presenting to auditors and regulators. Deep sense of accountability and able to work independently with limited supervision. Work well under pressure with commitment to deliver under tight deadlines. Excellent interpersonal and influencing skills to drive cross functional initiatives and solve complex issues. Preferred qualifications, capabilities, and skills At least 5 years experience in financial markets, previous trading or market risk management experience preferred. Strong analytical skills and highly numerate. Sound understanding of quantitative concepts relating to risk sensitivity, P&L explain, VaR and stress testing. Options knowledge is a plus. Prior managerial experience preferred Job Summary J.P. Morgan is seeking talented candidates for a Vice President level position in the Market Risk Coverage team, based in Mumbai. As part of Risk Management, you are at the centre of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Vice President in the Market Risk Coverage team, youll engage in regular dialogue with trading desks and businesses regarding risk appetite, risk limits, and individual large and complex transactions. Our group has teams aligned to each entity and region, working closely with the Front Office, CFOs, CROs, and entity Finance and other support functions to ensure compliance with regulatory requirements and provide independent risk-return assessments to support business growth. Youll manage the interface and relationship with local regulators around Market Risks, requiring an understanding and interpretation of local regulatory requirements and providing consistent responses to each of the individual regulators we interact with. Specifically for Mumbai Branch, youll be responsible for market risk oversight and control, establishing a cross-line of business framework for the measurement and control of market risks at the entity level. Job responsibilities Perform daily monitoring and analysis of risk exposures, understanding factors driving profits and losses affecting the trading portfolio Engage actively with location trading desk managers to remain current on risks, business activity, exposures, material trade approvals, limits and etc. Establish and maintain a robust risk governance framework by setting and monitoring risk limits for the entity. Advise on trading limits and pre-trade approvals, offering analysis and commentary as needed. Support limit escalations and oversee key control processes. Conduct ad hoc risk scenario analysis for and respond to urgent requests from senior risk and trading management. Improve risk transparency, methodologies and reports by conducting deep-dives on various basis risks, curve risks, specific structure risks etc. Coordinate with FO, MO, Finance and Technology on projects relating to VaR, stress, FRTB, risk reporting and interact extensively with technology support teams relating to methodology and infrastructure changes and improvements. Understand the regulatory requirements around Market Risk in India or APAC region. Effectively handle regulatory onsite and offsite inspections/examination. Participate in the location Risk Committee meetings to cover changes in and understanding of risk profiles and any market risk issue arising. Support the APAC market risk team resiliency initiatives, which includes supporting the rest of the Asia Legal Entities in the regulatory deliverables and commitments Required qualifications, capabilities, and skills Minimum Bachelor s degree Strong knowledge of local financial markets and products, including derivatives. Familiar with Market Risk Management related to local regulations. Strong knowledge on risk control processes and governance. Excellent written and spoken communication skills; experienced in presenting to auditors and regulators. Deep sense of accountability and able to work independently with limited supervision. Work well under pressure with commitment to deliver under tight deadlines. Excellent interpersonal and influencing skills to drive cross functional initiatives and solve complex issues. Preferred qualifications, capabilities, and skills At least 5 years experience in financial markets, previous trading or market risk management experience preferred. Strong analytical skills and highly numerate. Sound understanding of quantitative concepts relating to risk sensitivity, P&L explain, VaR and stress testing. Options knowledge is a plus. Prior managerial experience preferred
Posted 3 weeks ago
0.0 - 2.0 years
1 - 2 Lacs
Surat
Work from Office
Job Description: Job Description : Reports to : Senior Manager HR & Admin Required Qualification : Minimum Graduate Experience : Atleast 0-2 years experience in Corporate Receptionist Cum Admin role in a reputed organization. Job Title/Designation: Receptionist cum Admin Assistant As a Receptionist cum Admin Assistant, you will be the first point of contact for our organization. Duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Multitasking skill is essential for this position. This role requires working 6 days a week and from 9.30 a.m. to 6.30 p.m., Ultimately, a Receptionist cum Admin Assistant s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards. Responsibilities Greet and welcome guests/visitors as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook) Order office supplies and keep inventory of stock Update calendars and schedule guest arrivals & theirs arrangement for pick up & drop or food. Arrange internal and external transportations for events, activities, trips, guests, etc. Perform other clerical receptionist duties such as filing, photocopying, etc. Perform all other ad hoc tasks assigned by the line manager. Requirements Minimum graduation in any relevant field Proven work experience as a Receptionist, Front Office Representative or similar role Proficiency in Microsoft Office applications Hands-on experience with office equipment (e.g. printers) Professional attitude and appearance Solid written and verbal communication skills Ability to be resourceful and proactive when issues arise Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude Key Skills : Front Office Front Desk Receptionist
Posted 3 weeks ago
0.0 - 5.0 years
1 - 3 Lacs
Kasauli, Solan, Delhi / NCR
Work from Office
Forest Ville Resort , a Premium Resort in kasauli requires a Fresher/Experienced Female Receptionist. Hardworking & Honest person . Free Food & Decent Accomodation Available .
Posted 3 weeks ago
1.0 - 2.0 years
1 - 4 Lacs
Lonavala
Work from Office
Upperdeck Resort is looking for Assistant Front Office Manager to join our dynamic team and embark on a rewarding career journey Supervising front desk staff and ensuring they provide friendly, efficient, and professional service to guests or clients. Managing front desk operations, including check-in and check-out procedures, room assignments, and handling customer inquiries and complaints. Overseeing the maintenance of accurate guest and customer records and ensuring data privacy and confidentiality. Developing and implementing customer service policies and procedures to ensure a positive guest experience. Maintaining accurate financial records, including guest billings and payments, and ensuring the front desk operates within budget constraints. Collaborating with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience. Ensuring compliance with industry regulations and standards, such as fire and safety codes, and maintaining a safe and secure environment. Experience in front desk or customer service management. Strong leadership and communication skills, as well as the ability to handle stressful situations and resolve conflicts, are critical for success in this role.
Posted 3 weeks ago
3.0 - 8.0 years
7 - 8 Lacs
Mumbai
Work from Office
The Indian Hotels Company Limited is looking for Assistant Front Office Manager to join our dynamic team and embark on a rewarding career journey Supervising front desk staff and ensuring they provide friendly, efficient, and professional service to guests or clients. Managing front desk operations, including check-in and check-out procedures, room assignments, and handling customer inquiries and complaints. Overseeing the maintenance of accurate guest and customer records and ensuring data privacy and confidentiality. Developing and implementing customer service policies and procedures to ensure a positive guest experience. Maintaining accurate financial records, including guest billings and payments, and ensuring the front desk operates within budget constraints. Collaborating with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience. Ensuring compliance with industry regulations and standards, such as fire and safety codes, and maintaining a safe and secure environment. Experience in front desk or customer service management. Strong leadership and communication skills, as well as the ability to handle stressful situations and resolve conflicts, are critical for success in this role. Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset
Posted 3 weeks ago
1.0 - 4.0 years
2 - 3 Lacs
Mumbai
Work from Office
The Indian Hotels Company Limited is looking for Guest Service Associate to join our dynamic team and embark on a rewarding career journey Guest Service Associate is responsible for various tasks including planning, execution, and management of related duties They should possess relevant skills and experience to excel in this role Duties include teamwork, problem-solving, and achieving organizational goals Candidates must have strong communication and technical abilities Responsibilities include project management, strategy execution, and performance optimization Behavioural Competencies Effective Communication Resilience Accountability Teamwork Judgement & Analysis Learning Agility
Posted 3 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Vijayawada
Work from Office
Intercontinental Hotels Group India Private Limited is looking for Housekeeping Supervisor to join our dynamic team and embark on a rewarding career journey Assigns the staff their duties and inspects work for conformance to prescribed standards of cleanliness Check rooms and common areas, including stairways and lounge areas, for cleanliness Performs cleaning duties in cases of emergency or staff shortage Establish and educate staff on cleanliness, tidiness and hygiene standards Motivate team members and resolve any issues that occur on the jobRespond to customer complaints and special requests
Posted 3 weeks ago
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