Front Office Guest Service Associate

IHG Hotels & Resorts

0 - 1 years

2 - 3 Lacs

kolkata

Posted:3 days ago| Platform:

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Skills Required

training basic front office front desk swift management guest service associate room

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Front Office Guest Service Associate to join our team in the Hospitality industry. The ideal candidate will have excellent communication skills and be able to provide top-notch guest service.

Roles and Responsibility

Manage front office operations, including handling guest inquiries and resolving issues professionally.
Provide exceptional customer service by being courteous, attentive, and responsive to guests' needs.
Maintain accurate records of guest interactions, transactions, and preferences.
Collaborate with other departments to ensure seamless guest experiences.
Develop and implement effective strategies to enhance guest satisfaction and loyalty.
Stay updated on industry trends and best practices in hospitality to continuously improve services.

Job Requirements

Proven experience in front office operations or a related field.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work well under pressure and manage multiple tasks simultaneously.
Strong attention to detail and ability to maintain accuracy in record-keeping.
Familiarity with hotel management systems and software applications.
Ability to adapt to changing situations and priorities.

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