Front Office Executive

• Job Title

Front Office Executive

• Hotel Name

Regenta Central Amritsar

• Job Summary

We're seeking a highly skilled and customer-focused Front Office Executive to join our team at Regenta Central Amritsar. The ideal candidate will be responsible for managing the front desk, ensuring exceptional guest service, and providing a warm welcome to our guests.

• Key Responsibilities

1. *Guest Service*: Provide excellent customer service, respond to guest inquiries, and resolve issues promptly.

2. *Check-in/Check-out*: Manage the check-in and check-out process efficiently, ensuring accuracy and speed.

3. *Room Allocation*: Allocate rooms according to guest preferences and availability.

4. *Payment Handling*: Handle guest payments, process transactions, and manage billing.

5. *Communication*: Communicate effectively with guests, staff, and management to ensure seamless service delivery.

6. *Problem-solving*: Resolve guest complaints and issues in a professional and courteous manner.

• Requirements

1. *Education*: Diploma or degree in Hospitality Management or related field.

2. *Experience*: Prior experience in front office operations or customer service.

3. *Skills*:

1. Excellent communication and interpersonal skills.

2. Ability to work in a fast-paced environment.

3. Strong problem-solving and analytical skills.

4. Proficiency in hotel management software.

• What We Offer

1. *Competitive Salary*: Attractive salary package.

2. *Growth Opportunities*: Opportunities for career growth and development.

3. *Training*: Comprehensive training programs to enhance skills.

Job Types: Full-time, Permanent

Pay: From ₹14,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person