Front Office Executive (Receptionist)

Front Office Responsibilities :

• Greet and assist patients, attendants, and visitors in a polite and professional manner.
• Manage patient registration, admission, and discharge formalities.
• Handle the reception desk, telephone calls, and inquiries.
• Guide patients to departments, doctors, and service areas.
• Maintain visitor and patient movement records.
• Ensure smooth flow of patients and coordinate with nursing, TPA, and other departments.
• Manage appointment scheduling of consultants.

Billing Responsibilities

• Generate patient bills (IPD/OPD) accurately and on time.
• Update patient services, investigations, procedures, and doctor charges in the system.
• Coordinate with TPA/Insurance desk for cashless billing.
• Verify documents, approvals, and tariffs before final billing.
• Ensure accurate closing of bills at the time of patient discharge.
• Maintain billing records and support documents as per hospital policy.

Administrative Responsibilities

• Maintain cleanliness and discipline at the front desk.
• Manage data entry in HIS/ERP system.
• Handle patient feedback and escalate complaints when needed.
• Maintain confidentiality of patient information.
• Support internal audits, billing reviews, and compliance checks.

Required Skills & Competencies

Technical Skills

• Knowledge of hospital billing (OPD/IPD).
• Experience with HIS/ERP software.
• Understanding of TPA/Insurance processes.
• Basic accounting and cash-handling skills.
• Good typing speed and computer proficiency (MS Office).

Communication & Interpersonal Skills

• Excellent verbal and written communication.
• Polite, patient-friendly, and professional behavior.
• Ability to handle queries, complaints, and difficult situations calmly.

Organizational Skills

• Time management and multi-tasking ability.
• Attention to detail and accuracy in billing.
• Ability to work in shift duties.

Other Competencies

• Problem-solving ability.
• Strong work ethics and confidentiality.
• Team coordination.

Qualification & Experience

• Minimum: Graduate (any stream).
• Experience: 0–3 years (Hospital experience preferred).
• Freshers with good communication can also apply.

Mail CV : hr@amandeepmedicity.org or watsup / Call : 75080-01417 / 77078-60600

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,691.26 - ₹22,746.08 per month

Education:

• Bachelor's (Required)

Work Location: In person