Front Office Executive

🌟 Job Title: Front Office Executive 🏨 Location: Hotel Solitaire, Hinjawadi, Pune 📋 About Hotel Solitaire: Hotel Solitaire is a premium business hotel located in the heart of Hinjawadi IT hub, catering to corporates and business travelers with exceptional hospitality, comfortable stays, and modern facilities. We believe in delivering a memorable guest experience and building lifelong relationships. ✅ Key Responsibilities:Welcome and greet guests with a warm, professional, and friendly demeanor. Manage check-ins and check-outs efficiently, ensuring accuracy in guest details and billing. Handle room reservations, cancellations, and modifications via phone, email, and online systems. Provide detailed information about hotel services, facilities, local attractions, and transportation options. Resolve guest complaints and requests promptly to maintain high guest satisfaction. Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experience. Maintain accurate records of guest information and transactions in the PMS (Property Management System). Handle cash and card transactions, generate invoices, and maintain proper cash management procedures. Monitor occupancy status, room availability, and ensure effective allocation of rooms. Uphold hotel policies and procedures, including security, health, and safety standards. Proactively suggest opportunities for upselling hotel services and facilities. 🎯 Key Skills & Attributes: Strong communication and interpersonal skills. Pleasant personality with excellent customer service attitude. Ability to work under pressure in a fast-paced environment. Good knowledge of MS Office and basic accounting principles. Familiarity with Property Management Systems (e.g., eZee, IDS, Opera). Problem-solving skills and attention to detail. Professional appearance and positive demeanor. 🎓 Qualification & Experience: Minimum Diploma/Degree in Hospitality Management is a plus. 1-2 years of relevant experience in a hotel front office or customer service role preferred. 🚀 Why Join Hotel Solitaire? Opportunity to grow in a reputed business hotel. Learn the art of hospitality and relationship management. Supportive work environment with growth and learning opportunities. Attractive salary and performance-based incentives. 📢 Apply now and be a part of our passionate team dedicated to creating exceptional guest experiences!