### **Job Summary:** The Front Office Associate is responsible for ensuring guest satisfaction by providing efficient and effective front desk services during the night shift. This includes checking guests in and out, managing reservations, handling guest inquiries, and maintaining a secure and quiet environment. ### **Key Responsibilities:** - **Guest Services:** - Greet and welcome guests upon arrival. - Perform check-in and check-out procedures efficiently. - Assist guests with inquiries, requests, and complaints, providing accurate information and resolving issues promptly. - Manage reservations, cancellations, and no-shows in accordance with company policies. - **Administrative Duties:** - Maintain accurate records of guest information, room assignments, and financial transactions. - Process payments and generate invoices. - Conduct nightly audits and prepare necessary reports. - Ensure proper handover of tasks and information to the morning shift. - **Security and Safety:** - Monitor the front office area to ensure it is clean, organized, and secure. - Adhere to safety and security protocols, reporting any suspicious activity or security concerns to the appropriate personnel. - Conduct regular checks to ensure the safety and security of guests and staff. - **Communication:** - Liaise with other departments (housekeeping, maintenance, etc.) to address guest needs and resolve issues. - Maintain effective communication with team members and supervisors. ### **Qualifications:** - High school diploma or equivalent; additional education in hospitality or a related field is a plus. - Previous experience in a front office or customer service role, preferably in the hospitality industry. - Excellent communication and interpersonal skills. - Proficient in using front office systems and software. - Ability to work independently and handle multiple tasks simultaneously. - Strong problem-solving skills and attention to detail. - Flexibility to work night shifts, weekends, and holidays. ### **Physical Requirements:** - Ability to stand for extended periods. - Ability to lift and carry items up to 40 lbs if needed.
Immediate Joining ! Job Title: Accounts Executive Location: Hotel Solitaire, Hinjawadi, Pune Reports To: Managing Partner / General Manager Key Responsibilities: Financial Management: Maintain accurate financial records of the hotel, including income, expenses, and ledgers. Prepare monthly, quarterly, and annual financial reports for management review. Manage accounts payable and receivable. Reconcile bank statements and handle cash flow management. Taxation & Compliance: Prepare and file GST, TDS, and other statutory returns timely. Ensure compliance with local tax laws and financial regulations. Liaise with auditors for annual audits. Budgeting & Cost Control: Assist in preparing the hotel's budget and financial forecasting. Monitor expenditures and recommend cost-effective solutions. Analyze financial data to control costs and maximize revenue. Payroll Management: Process employee salaries, bonuses, and deductions. Maintain payroll records and ensure timely disbursement. Miscellaneous: Support the management in financial decision-making. Handle vendor payments and resolve any discrepancies. Manage petty cash transactions. Qualifications:Bachelor's degree in Accounting, Finance, or related field. 3+ years of experience in accounting, preferably in the hospitality industry. Proficiency in accounting software (e.g., Tally, Zoho Books) and MS Excel. Strong analytical and problem-solving skills. Knowledge of GST, TDS, and other Indian tax regulations. Why Join Hotel Solitaire? Work in a premium business hotel with a reputation for excellence. Collaborative work environment that values learning and growth. Opportunity to contribute to the expansion plans of a well-established brand. Why Join Hotel Solitaire?Work in a premium business hotel with a reputation for excellence. Collaborative work environment that values learning and growth. Opportunity to contribute to the expansion plans of a well-established brand.
MANAGING THE FRONT DESK AND PROVIDING ADMINISTRATIVE SUPPORT. KEY JOBS IS WELCOMING GUEST, REGISTRATION, HANDKING CASH, ATTENDING CALLS. MAINTAIN A TIDY AND ORGANISED RECEPTION AREA Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Food provided Schedule: Night shift Rotational shift Supplemental Pay: Yearly bonus Work Location: In person
Job Title: Hotel Sales Executive – Growth Partner, Not Just a Salesperson Location: Hotel Solitaire, Hinjawadi, Pune Experience: 1–5 years in Sales or Client Servicing Reporting To: Sales Head & General Manager About Us At Hotel Solitaire, we’re not just offering rooms—we’re offering business hospitality with heart. With 45 rooms, elegant banquets, and a decade of trusted service to corporates, we’re now on a journey of expansion. And we’re looking for growth-minded professionals to join us in this exciting phase. What You’ll Really Be Doing Relationship Architect Build real connections with corporate clients—not just pitching, but understanding their needs and becoming their go-to person. Sales With Substance Achieve targets through thoughtful strategy, value-based proposals, and consistent relationship nurturing. Client Whisperer Understand client psychology, anticipate needs, and create long-term partnerships that go beyond transactions. Innovator on Ground Contribute ideas for new revenue streams—whether it’s stay packages, event partnerships, or creative corporate deals. 360° Exposure Collaborate closely with operations, marketing, and events teams—because impactful sales is always a team sport. What Makes This Role Different?You’re Not a Cog, You’re a Catalyst Your contributions will directly influence growth strategy, and your voice will be heard. Learn by Doing Receive mentorship from the leadership team and gain hands-on experience with CRM tools, revenue management, and B2B marketing. Your Opinion Matters This is not a “just do your job” setup. We actively seek your feedback and ideas. A Platform for Exponential Growth As we expand into new markets, we’re committed to promoting from within. Show your capability, and leadership roles will follow. Who You Are A natural relationship builder with strong listening and communication skills Target-driven, but focused on genuine value creation Curious about hospitality, brand-building, and business strategy Motivated by both personal growth and collective success Culture & BenefitsClear performance-linked growth path and incentive structure Monthly knowledge-sharing and learning sessions A team culture that values respect, collaboration, and continuous improvement Work-life balance and a leadership team that leads by example If you're looking for a role that respects your potential, invests in your growth, and invites you to build something meaningful—this is it. Apply today and let's grow together.
🌟 Job Title: Front Office Executive 🏨 Location: Hotel Solitaire, Hinjawadi, Pune 📋 About Hotel Solitaire: Hotel Solitaire is a premium business hotel located in the heart of Hinjawadi IT hub, catering to corporates and business travelers with exceptional hospitality, comfortable stays, and modern facilities. We believe in delivering a memorable guest experience and building lifelong relationships. ✅ Key Responsibilities:Welcome and greet guests with a warm, professional, and friendly demeanor. Manage check-ins and check-outs efficiently, ensuring accuracy in guest details and billing. Handle room reservations, cancellations, and modifications via phone, email, and online systems. Provide detailed information about hotel services, facilities, local attractions, and transportation options. Resolve guest complaints and requests promptly to maintain high guest satisfaction. Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experience. Maintain accurate records of guest information and transactions in the PMS (Property Management System). Handle cash and card transactions, generate invoices, and maintain proper cash management procedures. Monitor occupancy status, room availability, and ensure effective allocation of rooms. Uphold hotel policies and procedures, including security, health, and safety standards. Proactively suggest opportunities for upselling hotel services and facilities. 🎯 Key Skills & Attributes: Strong communication and interpersonal skills. Pleasant personality with excellent customer service attitude. Ability to work under pressure in a fast-paced environment. Good knowledge of MS Office and basic accounting principles. Familiarity with Property Management Systems (e.g., eZee, IDS, Opera). Problem-solving skills and attention to detail. Professional appearance and positive demeanor. 🎓 Qualification & Experience: Minimum Diploma/Degree in Hospitality Management is a plus. 1-2 years of relevant experience in a hotel front office or customer service role preferred. 🚀 Why Join Hotel Solitaire? Opportunity to grow in a reputed business hotel. Learn the art of hospitality and relationship management. Supportive work environment with growth and learning opportunities. Attractive salary and performance-based incentives. 📢 Apply now and be a part of our passionate team dedicated to creating exceptional guest experiences!