Front Office Executive

About the Job

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About Hotel Lake View – A Unit of Hotel Stay Blessed

Hotel Lake View is a part of Stay Blessed Group

dedicated and guest-focused Front Office Executive

Key Responsibilities

Front Office Operations

• Manage guest check-in and check-out procedures efficiently and courteously.
• Handle room reservations, walk-ins, and group bookings via phone, OTA, and direct channels.
• Maintain up-to-date room availability and occupancy reports.
• Coordinate with Housekeeping and Maintenance for room status updates.
• Manage billing, invoicing, and guest payment processing (cash, card, or corporate billing).
• Ensure the front desk area is clean, organized, and welcoming at all times.

Guest Relations & Service

• Provide professional and friendly customer service to all guests.
• Handle guest inquiries, requests, and complaints with promptness and care.
• Maintain a positive guest experience by assisting with information about hotel facilities, nearby attractions, and transportation.
• Collect guest feedback and reviews on OTA and Google platforms, ensuring a strong online reputation.
• Build rapport with repeat guests and corporate clients to encourage loyalty and re-bookings.

Communication & Coordination

• Coordinate daily with Operations Manager, Housekeeping, and Kitchen teams for smooth operations.
• Maintain accurate logs and records (guest register, key control, shift reports).
• Report operational issues, unusual guest behavior, or emergencies immediately to management.
• Maintain proper handover communication between shifts.
• Ensure confidentiality of guest and hotel data at all times.

Sales Support & OTA Coordination

• Promote in-house services and upsell room upgrades and add-on packages.
• Support in maintaining OTA (Online Travel Agency) listings — rates, availability, and promotions.
• Ensure accurate guest data entry in the hotel software system.
• Encourage guests to share online reviews and ratings post-stay.

Requirements

• Minimum 2–4 years of proven experience as a Front Office Executive, Receptionist, or Guest Relations Associate in the hospitality sector.
• Strong communication skills (English, Hindi; Telugu).
• Proficiency in hotel management software.
• Excellent interpersonal and problem-solving skills with a guest-first attitude.
• Neat, well-groomed appearance and professional behavior.
• Ability to work in shifts, including weekends and holidays.
• Strong multitasking and time-management abilities.

Reporting To

Operations Manager – Hotel Stay Blessed

Why Join Hotel Lake View A Unit of Hotel Stay Blessed

• Be part of a growing hospitality brand under the Stay Blessed Group.
• Opportunity to work in a well-managed, professional environment with clear growth prospects.
• Exposure to corporate and premium guest clientele.
• Supportive leadership focused on learning, quality service, and staff development.