Job
Description
Role & responsibilities :- A front office executive in a hotel acts as the primary point of contact for guests, handling check-ins, check-outs, reservations, and providing information and assistance . They also manage administrative tasks, maintain the front desk area, and contribute to guest satisfaction and the smooth operation of the hotel. Here's a more detailed breakdown: Guest Services & Interactions: Check-in and Check-out: Managing the entire process of guest arrival and departure, including registration, room assignment, key distribution, and payment processing. Reservations: Handling both incoming reservations via phone, email, or online platforms, and managing existing bookings. Information & Assistance: Providing guests with information about hotel services, amenities, local attractions, and directions. Handling Inquiries & Complaints: Addressing guest questions, concerns, and complaints promptly and professionally, escalating issues when necessary. Upselling: Promoting hotel services, amenities, and packages to guests to enhance their experience and generate revenue. Maintaining Guest Records: Updating and maintaining accurate guest information and records. Administrative & Operational Tasks: Front Desk Management: Maintaining a tidy and organized reception area, ensuring it is well-stocked with necessary supplies. Phone & Communication: Answering and directing phone calls, managing messages, and coordinating communication within the hotel. Mail & Packages: Receiving, sorting, and distributing incoming mail and packages. Cash Handling: Processing payments, managing cash transactions, and balancing cash drawers. Coordination: Liaising with other departments (housekeeping, maintenance, etc.) to ensure smooth operations and guest satisfaction. Reporting: Preparing daily reports and maintaining records of guest interactions and transactions. Security: Ensuring proper key control and contributing to overall hotel security. Supervisory & Managerial Roles :- Supervising Staff: Overseeing the work of front desk staff, providing guidance, and ensuring exceptional service delivery. Training & Mentoring: Training new staff, providing ongoing coaching, and fostering a positive and efficient work environment. Performance Management: Monitoring staff performance, conducting performance evaluations, and addressing performance issues. Policy & Procedure Compliance: Ensuring adherence to hotel policies, procedures, and safety regulations. Operational Efficiency: Identifying areas for improvement in front office operations and implementing strategies to enhance efficiency and guest satisfaction. Urgent Job Opening for a Hospitality Industry Job Location -Tardeo Haji-Ali ,Mumbai Position -Front Office Executive Salary - 25 K Gross Interested can share CV on 7303646404 If your Friend or juniors are interested for this profile then kindly share their number/Resume to me Regards HR Aachika Contact-9810287404
