Front Office Executive cum Guest Experience Executive

About Labonel Fine Baking

At Labonel Fine Baking, every creation is more than a dessert it is a symbol of craftsmanship, heritage, and refined taste. For over 30 years, we have set the benchmark for fine patisserie, offering our customers an experience that blends tradition with luxury.

As a Front Office / Sales Executive, you will be the face of Labonel — ensuring that every customer interaction reflects elegance, warmth, and excellence.

Key Responsibilities

Customer Experience & Sales

• Greet, welcome, and engage customers with warmth and professionalism.
• Present and sell Labonel’s exclusive product range with confidence and storytelling.
• Understand customer needs, make personalized recommendations, and create memorable experiences.
• Build long-term relationships with clients, offering thoughtful and refined service.
• Handle queries and address complaints promptly with a customer-first approach.

Front Office & Operations

• Maintain a clean, organized, and welcoming front desk and counter.
• Ensure order slips are prepared correctly and shared with baking/decoration teams.
• Check and process online/website orders and attend phone inquiries with complete details.
• Oversee product packaging, counter readiness, tasting platters, carry bags, and stationery.
• Ensure timely reporting (daily reports, R-value, closing reports).
• Coordinate pickup reminders to customers an hour in advance.
• Maintain filing systems and track basic office expenses.

Teamwork & Brand Excellence

• Work closely with the management and front office team to uphold Labonel’s luxury brand standards.
• Support a positive and collaborative work environment.
• Undertake training sessions as guided by the Manager.

Ideal Candidate Profile

• Background in luxury retail, hospitality, or premium lifestyle brands preferred.
• Excellent communication and interpersonal skills with a polished and confident personality.
• Strong sales orientation balanced with genuine relationship-building skills.
• Detail-oriented with high standards for presentation and customer care.
• Professional, pleasant, and adaptable under different situations.
• Appreciation for fine experiences, artisanal products, and luxury service culture.

Why Join Labonel Fine Baking

• Represent one of India’s most prestigious patisseries, celebrated for quality, artistry, and timeless appeal.
• Be part of an environment where tradition meets modern elegance.
• Enjoy opportunities for growth in a brand that values refinement, customer delight, and excellence.