Front Office Associate Billing

Front Office Executive- IPD/OPD Billing:

Candidate must be able to handle Front Office Management in a hospital and should be focused on creating a positive first impression and ensuring smooth operations at the front desk., responsibilities include patient registration, appointment scheduling, handling phone calls, managing patient records, and providing excellent customer service and also deals with IPD/OPD Billing, Maintain a crucial role in maintaining a welcoming and organized reception area.

Role & responsibilities

Patient-Related Tasks:

• Greeting and Registration:

Welcoming patients and visitors, providing information, and guiding them through the registration process.

• Appointment Scheduling:

Managing appointment calendars, scheduling appointments, and coordinating with medical staff.

• Patient Check-in/Check-out:

Handling patient check-in and check-out procedures, including verifying information and managing paperwork.

• Billing and Payments:

Processing patient bills, collecting payments, and handling insurance verification.

• Answering Inquiries:

Responding to patient inquiries, providing information, and addressing concerns.

Administrative Tasks:

• Phone Management:

Answering and directing phone calls, taking messages, and managing communication.

• Record Management:

Maintaining patient records, updating information, and ensuring confidentiality.

• Mail and Correspondence:

Handling incoming and outgoing mail, packages, and other correspondence.

• Office Management:

Maintaining a clean and organized reception area, managing inventory, and ensuring smooth front office operations.

• Coordination:

Coordinating with other hospital departments and staff to ensure seamless patient care and efficient operations.

• Communication:

Maintaining clear and professional communication with patients, visitors, and staff.

• Maintaining Confidentiality:

Adhering to HIPAA regulations and maintaining patient confidentiality at all times.

Preferred candidate profile:

• Candidate must be good in front office activities in hospital.
• Able to handle the entire team at different IPD/OPD Billing activities.
• Must be able to handle Customers/Patients at Front Office, Grievance handling.
• Good communication skills, with pleasing personality, with Positive behavior.
• Can handle the morning hurdle tasks.
• Coordination with the Nurses and Doctors for various other activities.