Front Office Assistant

0 years

3 - 6 Lacs

Posted:7 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

APPLICATION INVITED ONLY FROM HOTEL/HOSPITALITY/CLUB/RESTAURANT INDUSTRY WITH RELEVANT EXPERIENCE

Purpose of the position/Job Description

As a Front Desk Associate, you will be the first point of contact for guests, helping, checking them in, and ensuring a positive experience.

Key Responsibilities

  • Greeting and welcoming guests or visitors.
  • Respond to inquiries and provide information.
  • Handle check-in and check-out procedures.
  • Processed payments.
  • Manage reservations.
  • Maintaining guest records.
  • Handling mail and packages.
  • Answering phones and taking messages.
  • Scheduling meetings and appointments.
  • Troubleshooting guest issues.
  • Performing basic office tasks such as copying, scanning, and filing.
  • Promoting the business and its services.
  • Maintaining a clean and presentable work environment
  • Resolving conflicts and complaints.

Attributes of the position / Scope

  • Positive Attitude: A friendly and approachable demeanor to create a positive first impression for guests.
  • Excellent Communication Skills: Clear and articulate verbal and non-verbal communication to effectively interact with guests and colleagues.
  • Customer Service Focus: Prioritizing guest satisfaction and going the extra mile to address their needs.
  • Attention to Detail: Accuracy in recording information, following procedures, and ensuring guest details are correct.
  • Multitasking Ability: Handling multiple tasks simultaneously, like phone calls, check-ins, and guest inquiries.
  • Adaptability: Flexibility to handle changing situations and guest requests calmly.
  • Professionalism: Always maintaining a neat appearance and appropriate conduct.
  • Problem-Solving Skills: Identifying and resolving guest issues efficiently.
  • Teamwork: Collaborating effectively with other departments to ensure smooth guest experience.
  • Flexibility: Be able to work shifts

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Leave encashment
  • Provident Fund

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