Front Desk Representative – Transport Operations

Role Overview

The Front Desk Representative will act as the primary point of contact for parents regarding all transport-related matters. The role requires strong communication, coordination, and reporting skills along with the ability to manage digital tools and ERP systems effectively.

Key Responsibilities

• Serve as the first point of contact for parents on transport-related queries, concerns, and requests.
  

• Coordinate and facilitate communication between the transport team, accounts department, and parents to ensure smooth operations.
  

• Maintain accurate records and reports on transport operations, issues, and resolutions in the ERP and other designated systems.
  

• Monitor and manage transport logistics software to ensure real-time updates and systematic concern management.
  

• Provide professional assistance at the front desk, addressing walk-in queries from parents and visitors.
  

• Prepare structured reports on transport operations, escalations, and resolutions for management review.
  

• Support administrative tasks related to parent/student data management and communication.
  

Mandatory Skills & Qualifications

• Tech Savvy:

• MS Office & Google Suite Proficiency:

• Languages:

• Strong organizational and problem-solving skills with attention to detail.
  

• Excellent interpersonal and communication skills to handle parent interactions with empathy and professionalism.
  

Preferred Qualifications

• Previous experience in a front desk, customer service, or transport coordination role in an educational or corporate environment.
  

• Ability to multitask, work under pressure, and maintain a professional demeanor at all times.
  

Key Attributes

• Professional, approachable, and empathetic personality.
  

• Systematic and disciplined in handling records and reports.
  

• Strong collaborative skills to coordinate with multiple teams.