Front Desk Receptionist

Key Responsibilities: Greet all clients warmly and ensure a high standard of customer service at the front desk. Manage daily salon front desk operations, including client bookings, phone inquiries, and walk-ins. Supervise and train front desk/reception staff (if applicable). Maintain accurate appointment schedules for stylists and technicians. Ensure front desk areas are clean, organized, and well-stocked with necessary supplies. Handle client complaints or concerns professionally and escalate if needed. Manage cash register and perform end-of-day reconciliation and reporting. Oversee product sales and inventory at the front counter. Coordinate with the salon manager and team to ensure smooth workflow and communication. Monitor client satisfaction and suggest improvements to enhance the client experience. Track and report key front desk metrics (appointments, cancellations, walk-ins, etc.). Requirements: Proven experience in a front desk or reception role, preferably in a salon or spa environment. Strong customer service and interpersonal skills. Excellent communication (verbal and written) and phone etiquette. Familiarity with salon booking software (e.g., Shortcuts, Zenoti, or equivalent). Organizational and multitasking abilities. Team leadership experience is a plus. Professional appearance and demeanor. Flexible with working hours, including weekends and holidays. Require female candidates from salon industry only Require immediate joiner