Front Desk Receptionist

As a Front Desk Executive at Maruti Suzuki Driving School, you will be the first point of contact for students and visitors. You will manage the front office operations, handle inquiries, maintain records, and ensure smooth coordination between students and instructors. This role is critical to creating a professional and friendly environment that reflects the high standards of MSDS.

Key Responsibilities:

Greet and assist walk-in customers and students in a courteous and professional manner

Handle incoming calls, emails, and online inquiries regarding driving courses, schedules, and other services

Provide detailed information about available driving courses, fees, and documentation required

Register new students and assist with enrollment forms, ID proof, and photograph collection

Schedule theory and practical driving sessions in coordination with instructors

Maintain student records, attendance, and feedback logs (manual and/or digital)

Follow up on inquiries and leads to convert them into enrollments

Handle payments, issue receipts, and maintain daily collection records

Coordinate with the training team to ensure smooth operation of classes and vehicle availability

Address customer queries, concerns, and complaints promptly and escalate when necessary

Ensure the front desk area is clean, organized, and presentable at all times

Required Skills and Qualifications:

Minimum 12th pass; graduate preferred

Proficiency in MS Office (Excel, Word) and basic computer operation

Good communication skills in English and local language

Polite, well-groomed, and customer-oriented approach

Ability to handle multiple tasks efficiently

Prior experience in a front desk or customer-facing role is an advantage

Working Hours:

9:30 AM to 6:30 PM, six days a week

Benefits:

Competitive salary

Incentives based on performance

Training on Maruti Suzuki systems and customer service standards

Opportunity to grow within the organization

Job Types: Full-time, Permanent, Volunteer

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Experience:

• Front desk: 1 year (Preferred)

Work Location: In person