Front Desk Officer cum Billing Executive

Role Overview:

The Front Desk Officer cum Billing Executive will be the first point of contact for patients and visitors, ensuring a welcoming experience and smooth clinic operations. The role also involves handling billing, payments, and administrative coordination in alignment with QHT Clinic’s service and compliance standards.

Key Responsibilities:

• Greet and assist patients and visitors in a courteous and professional manner.
• Manage front desk operations including patient registration, appointment scheduling, and follow-ups.
• Handle billing, payment collection, and maintain accurate transaction records.
• Coordinate with doctors and clinical staff to ensure timely patient flow and service delivery.
• Maintain daily MIS reports and update records in CRM/clinic management software.
• Ensure the front desk area and reception are always well-maintained and organized.
• Address patient queries and concerns with empathy and professionalism.
• Handle calls, emails, and other communications efficiently.
• Support administrative and operational functions as required by the Clinic Manager.

Requirements:

• Graduate in any discipline (preferably with experience in healthcare/hospitality).
• 1–3 years of experience in front desk, billing, or customer service roles.
• Good communication and interpersonal skills (English, and Hindi preferred).
• Basic knowledge of billing systems, CRM, or clinic management software.
• Proficiency in MS Office (Excel, Word, Outlook).
• Strong attention to detail, multitasking ability, and customer-oriented approach.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance

Work Location: In person