Front Desk Manager

Job Title: Front Desk Manager

Location: Mud House by ChanchalRani, Jim Corbett, Uttarakhand

Reports To: General Manager

Job Summary:

Mud House by ChanchalRani is seeking a highly organized and customer-focused Front Desk Manager to oversee our reception area and ensure a smooth and efficient guest experience. The ideal candidate will possess excellent communication skills, strong leadership qualities, and the ability to handle guest inquiries and issues with professionalism. As a Front Desk Manager, you will play a key role in enhancing our guests' stay at our resort, which is uniquely situated inside a forest, offering an authentic jungle experience.

Key Responsibilities:

• Guest Relations:
• Greet and welcome guests with a warm and friendly demeanor.
• Handle guest check-ins, check-outs, and reservations efficiently.
• Address and resolve guest inquiries, complaints, and requests in a timely and professional manner.
• Ensure that guests are informed about resort policies, amenities, and activities.
• Provide concierge services to assist guests with local information and activities.
• Operations Management:
• Oversee the day-to-day operations of the front desk to ensure smooth and efficient service.
• Coordinate with housekeeping and other departments to ensure rooms are ready for check-in.
• Manage room assignments, key issuance, and room changes as needed.
• Monitor and maintain the cleanliness and organization of the front desk area.
• Staff Supervision:
• Lead, train, and motivate front desk staff to provide exceptional service.
• Prepare work schedules, assign tasks, and monitor staff performance.
• Conduct regular meetings to ensure staff are informed and aligned with resort policies and goals.
• Financial Management:
• Oversee billing and payment processes, ensuring accuracy and efficiency.
• Handle cash, credit card transactions, and maintain accurate financial records.
• Assist in managing budgets, controlling costs, and ensuring profitability.
• Guest Experience Enhancement:
• Identify opportunities to improve guest satisfaction and implement enhancements.
• Gather and analyze guest feedback to continuously improve front desk services.
• Ensure that all guest services align with the resort’s standards and guest expectations.
• Compliance & Safety:
• Ensure compliance with all relevant health, safety, and security regulations.
• Enforce resort policies, including pet policy and other specific guidelines.
• Handle emergency situations with calm and efficiency, ensuring guest safety.

Please share your resume with info@chanchalrani.com or chanchalraniresorts@gmail.com or call on +91-9528788867