Front Desk Executive

About Us: Nivora Eye Institute is a premier eye care centre dedicated to delivering compassionate and advanced eye care services. We aim to create a welcoming environment for our patients while providing cutting-edge treatments. As part of our mission to offer the best patient care, we are seeking a Front Desk Executive who will play a crucial role in ensuring a smooth and positive experience for our patients and visitors.

Overview: As the first point of contact for patients and visitors, the Front Desk Executive will ensure smooth front-office working and deliver exceptional customer service. You will interact & guide visitors, manage appointments, assist with patient inquiries, and support the medical team in various administrative tasks. High level of professionalism and ability to multi-task will be needed to be successful in this role.

Key Responsibilities:

• Greet and Assist Patients: Provide a warm and professional welcome to all patients and visitors.
• Manage Appointments: Schedule and confirm appointments, coordinating with doctors andpatients to ensure an efficient flow.
• Check-In and Check-Out Processes: Handle patient registration, manage check-in/check-out,and ensure that all necessary documentation and payments are processed.
• Front Desk Operations: Maintain a clean and organized reception area, ensuring it reflects aprofessional image of the hospital.
• Billing and Payment Collection: Assist patients with billing inquiries and payment collection.
• Support to Medical Team: Assist in the operation theatre and other departments during surgeryhours or as required.
• Communication: Handle incoming calls, emails, and inquiries, directing them to the appropriatedepartment or providing the necessary information.
• Collect Feedback: Proactively request patients and assist them in filling the feedback form fortheir visit.
• Administrative Tasks: Help with data entry, filing, and maintaining patient records whileupholding strict confidentiality and data security.
• Conflict Resolution: Address challenging situations or conflicts with patience andprofessionalism, ensuring a positive experience for patients.

Required Qualifications:

• Experience: Minimum 2 years of experience in front desk or reception management, preferably in a healthcare setting.
• Skills:
• Excellent verbal and written communication skills in both English and Hindi.
• Proficient in appointment scheduling software and basic computer applications.
• Strong organizational skills and the ability to multitask in a fast-paced environment.

Additional Information:
Joining: Immediate
Organisation: Nivora Eye Institute (formerly Navjyoti Eye Hospital)
Location: Nehru Colony, Haridwar Road, Dehradun
Working Hours: 9:00 AM to 6:00 PM, Monday to Saturday (Sunday - weekly off)
Minimum Experience: 2 years (preferably in a healthcare setting)

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Experience:

• Front desk: 1 year (Required)

Location:

• Dehradun, Uttarakhand (Required)

Work Location: In person