About Us: At Nivora Eye Institute (Navjyoti Eye Hospital), we are committed to providing advanced, compassionate, and accessible eye care. As an established eye care centre, we are known for excellence in clinical outcomes, patient-centric service, and a welcoming environment. We are now expanding our team to include a Tele-Calling Executive (Patient Coordination & Sales) , who will play a crucial role in both attracting new patients and delivering delightful on call support experience. Overview: This is a dual-function role that combines telephonic sales outreach with customer support and appointment coordination . You will be the voice of Nivora Eye Institute, guiding potential patients to book consultations and ensuring that every interaction—before and after their visit—is handled with professionalism, warmth, and clarity. Key Responsibilities: Sales & Lead Conversion Monitor and manage incoming leads from multiple sources including website, WhatsApp, campaigns, referrals, and third-party platforms. Proactively reach out to leads via call, WhatsApp, and email in a timely and professional manner. Engage leads using the Nivora Sales Script : - Understand the patient’s eye health concerns empathetically. - Build rapport and trust through informative and compassionate dialogue. - Recommend suitable services and guide them to book a consultation. Schedule appointments directly and provide follow-through to ensure conversion. Update lead status, comments, and actions taken in the CRM system in real time. Follow up regularly with leads who have not yet booked or need further information. Customer Support & Appointment Handling Attend all incoming calls via IVR and landline, introducing yourself and representing Nivora professionally. Provide callers with accurate and reassuring information about services, doctors, procedures, and facilities. Respond promptly and politely to patient queries received via WhatsApp . Schedule appointments via the dashboard based on patient needs and doctor availability. Send confirmation messages and location details once an appointment is scheduled. Transfer unresolved or high-priority queries to the appropriate senior team member promptly. Coordination & Patient Experience Support Coordinate internal call-backs with doctors, counsellors, or other departments as per Nivora’s protocol. Check and confirm appointments created via the website and ensure timely confirmation calls. Make reminder calls at least 2 hours before scheduled appointments and share WhatsAppreminders. Reschedule or cancel appointments based on patient availability and fill vacant slots strategically. Coordinate closely with the front desk team to: - Assist vulnerable or emergency patients and those with special needs (e.g., wheelchair access). - Ensure real-time updates on walk-ins, patient wait times, and crowd management. - Avoid excessive wait times and maintain smooth patient flow. Collect post-visit feedback over phone calls to improve service delivery. Candidate Requirements: Experience: Minimum 2 years of relevant experience in tele-calling , BPO , healthcare coordination , or inside sales . Experience in customer-facing roles or healthcare industry preferred. Skills & Competencies: Excellent verbal and written communication skills in English and Hindi . Warm, clear, and confident telephone manner; ability to speak with empathy and energy. Strong understanding of sales communication principles and ability to follow scripts naturally. Familiarity with appointment scheduling tools , CRM software , or lead tracking systems. Ability to multi-task , stay organized, and maintain real-time records accurately. Comfort with using WhatsApp Web, Gmail, and basic computer applications . Quick decision-making and ability to escalate unresolved cases effectively. Patient-first mindset, problem-solving attitude, and adaptability in a fast-paced clinicalenvironment. Additional Information: Job Timing: 8:30 AM – 5:30 PM (One Weekly Off) Location: Nivora Eye Institute, Nehru Colony, Haridwar Road, Dehradun Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Schedule: Fixed shift Supplemental Pay: Performance bonus Quarterly bonus Experience: tele-calling, BPO or healthcare coordination: 2 years (Required) Language: English (Required) Location: Dehradun, Uttarakhand (Required) Work Location: In person Application Deadline: 18/06/2025 Expected Start Date: 23/06/2025
About Us: At Nivora Eye Institute (Navjyoti Eye Hospital), we are committed to providing advanced, compassionate, and accessible eye care. As an established eye care centre, we are known for excellence in clinical outcomes, patient-centric service, and a welcoming environment. We are now expanding our team to include a Tele-Calling Executive (Patient Coordination & Sales) , who will play a crucial role in both attracting new patients and delivering delightful on call support experience. Overview: This is a dual-function role that combines telephonic sales outreach with customer support and appointment coordination . You will be the voice of Nivora Eye Institute, guiding potential patients to book consultations and ensuring that every interaction—before and after their visit—is handled with professionalism, warmth, and clarity. Key Responsibilities: Sales & Lead Conversion Monitor and manage incoming leads from multiple sources including website, WhatsApp, campaigns, referrals, and third-party platforms. Proactively reach out to leads via call, WhatsApp, and email in a timely and professional manner. Engage leads using the Nivora Sales Script : - Understand the patient’s eye health concerns empathetically. - Build rapport and trust through informative and compassionate dialogue. - Recommend suitable services and guide them to book a consultation. Schedule appointments directly and provide follow-through to ensure conversion. Update lead status, comments, and actions taken in the CRM system in real time. Follow up regularly with leads who have not yet booked or need further information. Customer Support & Appointment Handling Attend all incoming calls via IVR and landline, introducing yourself and representing Nivora professionally. Provide callers with accurate and reassuring information about services, doctors, procedures, and facilities. Respond promptly and politely to patient queries received via WhatsApp . Schedule appointments via the dashboard based on patient needs and doctor availability. Send confirmation messages and location details once an appointment is scheduled. Transfer unresolved or high-priority queries to the appropriate senior team member promptly. Coordination & Patient Experience Support Coordinate internal call-backs with doctors, counsellors, or other departments as per Nivora’s protocol. Check and confirm appointments created via the website and ensure timely confirmation calls. Make reminder calls at least 2 hours before scheduled appointments and share WhatsAppreminders. Reschedule or cancel appointments based on patient availability and fill vacant slots strategically. Coordinate closely with the front desk team to: - Assist vulnerable or emergency patients and those with special needs (e.g., wheelchair access). - Ensure real-time updates on walk-ins, patient wait times, and crowd management. - Avoid excessive wait times and maintain smooth patient flow. Collect post-visit feedback over phone calls to improve service delivery. Candidate Requirements: Experience: Minimum 2 years of relevant experience in tele-calling , BPO , healthcare coordination , or inside sales . Experience in customer-facing roles or healthcare industry preferred. Skills & Competencies: Excellent verbal and written communication skills in English and Hindi . Warm, clear, and confident telephone manner; ability to speak with empathy and energy. Strong understanding of sales communication principles and ability to follow scripts naturally. Familiarity with appointment scheduling tools , CRM software , or lead tracking systems. Ability to multi-task , stay organized, and maintain real-time records accurately. Comfort with using WhatsApp Web, Gmail, and basic computer applications . Quick decision-making and ability to escalate unresolved cases effectively. Patient-first mindset, problem-solving attitude, and adaptability in a fast-paced clinicalenvironment. Additional Information: Job Timing: 8:30 AM – 5:30 PM (One Weekly Off) Location: Nivora Eye Institute, Nehru Colony, Haridwar Road, Dehradun Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Schedule: Fixed shift Supplemental Pay: Performance bonus Quarterly bonus Experience: tele-calling, BPO or healthcare coordination: 2 years (Required) Language: English (Required) Location: Dehradun, Uttarakhand (Required) Work Location: In person Application Deadline: 18/06/2025 Expected Start Date: 23/06/2025
About Us: Nivora Eye Institute is a premier eye care centre dedicated to delivering compassionate and advanced eye care services. We aim to create a welcoming environment for our patients while providing cutting-edge treatments. As part of our mission to offer the best patient care, we are seeking a Front Desk Executive who will play a crucial role in ensuring a smooth and positive experience for our patients and visitors. Overview: As the first point of contact for patients and visitors, the Front Desk Executive will ensure smooth front-office working and deliver exceptional customer service. You will interact & guide visitors, manage appointments, assist with patient inquiries, and support the medical team in various administrative tasks. High level of professionalism and ability to multi-task will be needed to be successful in this role. Key Responsibilities: Greet and Assist Patients: Provide a warm and professional welcome to all patients and visitors. Manage Appointments: Schedule and confirm appointments, coordinating with doctors andpatients to ensure an efficient flow. Check-In and Check-Out Processes: Handle patient registration, manage check-in/check-out,and ensure that all necessary documentation and payments are processed. Front Desk Operations: Maintain a clean and organized reception area, ensuring it reflects aprofessional image of the hospital. Billing and Payment Collection: Assist patients with billing inquiries and payment collection. Support to Medical Team: Assist in the operation theatre and other departments during surgeryhours or as required. Communication: Handle incoming calls, emails, and inquiries, directing them to the appropriatedepartment or providing the necessary information. Collect Feedback: Proactively request patients and assist them in filling the feedback form fortheir visit. Administrative Tasks: Help with data entry, filing, and maintaining patient records whileupholding strict confidentiality and data security. Conflict Resolution: Address challenging situations or conflicts with patience andprofessionalism, ensuring a positive experience for patients. Required Qualifications: Experience: Minimum 2 years of experience in front desk or reception management, preferably in a healthcare setting. Skills: Excellent verbal and written communication skills in both English and Hindi. Proficient in appointment scheduling software and basic computer applications. Strong organizational skills and the ability to multitask in a fast-paced environment. Additional Information: Joining: Immediate Organisation: Nivora Eye Institute (formerly Navjyoti Eye Hospital) Location: Nehru Colony, Haridwar Road, Dehradun Working Hours: 9:00 AM to 6:00 PM, Monday to Saturday (Sunday - weekly off) Minimum Experience: 2 years (preferably in a healthcare setting) Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Experience: Front desk: 1 year (Required) Location: Dehradun, Uttarakhand (Required) Work Location: In person
About Us: Nivora Eye Institute is a premier eye care facility in Dehradun, committed to providing advanced eye treatments with quality and compassion. We are seeking a skilled and dedicated Optometrist to join our team. Overview: As an Optometrist, you will play a crucial role in delivering high-quality eye care to our patients. In addition to core clinical responsibilities, you will also participate in outreach activities such as eye screening camps and assist in routine eye surgeries in the operation theatre. Key Responsibilities Conduct comprehensive patient workups, including taking patient history, performing refraction, and documenting details in the Electronic Medical Record (EMR) system. Operate ophthalmic equipment such as OCT , Visual Field Analyzer , and Optical Biometer to aid in accurate diagnostic procedures. Assist in eye surgeries within the operating theatre, including preparing the surgical equipment trolley and supporting the ophthalmic surgeon during surgery. Maintain accurate and up-to-date patient records, ensuring compliance with healthcare regulations and standards. Participate in outreach activities like eye screening camps to extend eye care services to the community. Educate patients about eye health, post-operative care, and preventive eye care measures. Qualifications and Requirements BSc Optometry or Diploma in Optometry from a recognized institute. Minimum of 3 years of relevant work experience as an optometrist. Experience in OT assisting is a plus. Familiarity with ophthalmic equipment such as OCT , Visual Field Analyzer , and Optical Biometer is preferred. Strong interpersonal and communication skills to interact effectively with patients and themedical team. Ability to work in a dynamic environment with a patient-centric approach. Flexibility and willingness to participate in outreach activities. Join us in our mission to provide exceptional eye care at Nivora Eye Institute . Additional Information Joining Date: Immediate Location: Dehradun, Uttarakhand, India Working Hours: 11:00 AM – 8:00 PM Compensation: Based on experience & qualification Job Type: Full-time Benefits: Leave encashment Paid sick time Paid time off Ability to commute/relocate: Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required) Education: Diploma (Required) Experience: work: 2 years (Required) License/Certification: Optometry Degree (Required) Work Location: In person
About Us: Nivora Eye Institute is a premier eye care centre dedicated to delivering compassionate and advanced eye care services. We aim to create a welcoming environment for our patients while providing cutting-edge treatments. As part of our mission to offer the best patient care, we are seeking a Front Desk Executive who will play a crucial role in ensuring a smooth and positive experience for our patients and visitors. Overview: As the first point of contact for patients and visitors, the Front Desk Executive will ensure smooth front-office working and deliver exceptional customer service. You will interact & guide visitors, manage appointments, assist with patient inquiries, and support the medical team in various administrative tasks. High level of professionalism and ability to multi-task will be needed to be successful in this role. Key Responsibilities: Greet and Assist Patients: Provide a warm and professional welcome to all patients and visitors. Manage Appointments: Schedule and confirm appointments, coordinating with doctors andpatients to ensure an efficient flow. Check-In and Check-Out Processes: Handle patient registration, manage check-in/check-out,and ensure that all necessary documentation and payments are processed. Front Desk Operations: Maintain a clean and organized reception area, ensuring it reflects aprofessional image of the hospital. Billing and Payment Collection: Assist patients with billing inquiries and payment collection. Support to Medical Team: Assist in the operation theatre and other departments during surgeryhours or as required. Communication: Handle incoming calls, emails, and inquiries, directing them to the appropriatedepartment or providing the necessary information. Collect Feedback: Proactively request patients and assist them in filling the feedback form fortheir visit. Administrative Tasks: Help with data entry, filing, and maintaining patient records whileupholding strict confidentiality and data security. Conflict Resolution: Address challenging situations or conflicts with patience andprofessionalism, ensuring a positive experience for patients. Required Qualifications: Experience: Minimum 2 years of experience in front desk or reception management, preferably in a healthcare setting. Skills: Excellent verbal and written communication skills in both English and Hindi. Proficient in appointment scheduling software and basic computer applications. Strong organizational skills and the ability to multitask in a fast-paced environment. Additional Information: Joining: Immediate Organisation: Nivora Eye Institute (formerly Navjyoti Eye Hospital) Location: Nehru Colony, Haridwar Road, Dehradun Working Hours: 9:00 AM to 6:00 PM, Monday to Saturday (Sunday - weekly off) Minimum Experience: 2 years (preferably in a healthcare setting) Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Experience: Front desk: 1 year (Required) Location: Dehradun, Uttarakhand (Required) Work Location: In person
About Us: Nivora Eye Institute is a premier eye care facility in Dehradun, committed to providing advanced eye treatments with quality and compassion. We are seeking a skilled and dedicated Optometrist to join our team. Overview: As an Optometrist, you will play a crucial role in delivering high-quality eye care to our patients. In addition to core clinical responsibilities, you will also participate in outreach activities such as eye screening camps and assist in routine eye surgeries in the operation theatre. Key Responsibilities Conduct comprehensive patient workups, including taking patient history, performing refraction, and documenting details in the Electronic Medical Record (EMR) system. Operate ophthalmic equipment such as OCT , Visual Field Analyzer , and Optical Biometer to aid in accurate diagnostic procedures. Assist in eye surgeries within the operating theatre, including preparing the surgical equipment trolley and supporting the ophthalmic surgeon during surgery. Maintain accurate and up-to-date patient records, ensuring compliance with healthcare regulations and standards. Participate in outreach activities like eye screening camps to extend eye care services to the community. Educate patients about eye health, post-operative care, and preventive eye care measures. Qualifications and Requirements BSc Optometry or Diploma in Optometry from a recognized institute. Minimum of 3 years of relevant work experience as an optometrist. Experience in OT assisting is a plus. Familiarity with ophthalmic equipment such as OCT , Visual Field Analyzer , and Optical Biometer is preferred. Strong interpersonal and communication skills to interact effectively with patients and themedical team. Ability to work in a dynamic environment with a patient-centric approach. Flexibility and willingness to participate in outreach activities. Join us in our mission to provide exceptional eye care at Nivora Eye Institute . Additional Information Joining Date: Immediate Location: Dehradun, Uttarakhand, India Working Hours: 11:00 AM – 8:00 PM Compensation: Based on experience & qualification Job Type: Full-time Benefits: Leave encashment Paid sick time Paid time off Ability to commute/relocate: Dehradun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required) Education: Diploma (Required) Experience: work: 2 years (Required) License/Certification: Optometry Degree (Required) Work Location: In person