Front Desk Assistant

Job Title

Front Desk Cashier / Front Office Cashier

Reports To

Front Office Manager / Office Manager

Job Summary

The Front Desk Cashier is the first point of contact for clients/customers/guests and is responsible for handling financial transactions, maintaining accurate records, providing customer service, and supporting the front desk operations.

Key Responsibilities & Duties

• Greet visitors/guests in a courteous, professional manner
• Process payments (cash, credit/debit cards, checks, digital payments) and issue receipts
• Post charges, refunds, and adjustments to customer/guest accounts
• Reconcile daily/shift transactions and balance the cash drawer
• Deposit cash or transfer funds according to company procedure
• Resolve billing or payment discrepancies
• Answer customer/guest inquiries related to billing, services, or general information
• Assist with check‑in / check‑out (if applicable in hospitality)
• Maintain neatness and organization of front desk / cashier area
• Prepare reports (end-of-day, shifts, cash variance, etc.)
• Follow all cash handling, security, and accounting policies
• Liaise with other departments (e.g., housekeeping, accounting) for billing or account issues
• May assist in training new cashiers or front desk staff
• Perform light clerical duties (filing, data entry, phone calls)
• Other duties as assigned by supervisor

Qualifications & Skills

Education / Certifications

• High school diploma or equivalent required
• Additional training in hospitality, accounting, or customer service is a plus

Experience

• Previous cashier, front desk, or customer service experience preferred
• Experience using Point of Sale (POS) systems, billing / accounting software

Skills & Competencies

• Strong numerical ability and attention to detail
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast‑paced environment
• Basic computer skills: MS Office, POS, billing systems
• Integrity, reliability, and trustworthiness (handles money)
• Good problem solving and conflict resolution skills

Working Conditions

• Standing or sitting for prolonged periods
• Handling money and working with computers/registers
• Often in a fast‑paced environment with multiple simultaneous demands
• May require shifts, weekends, or holidays depending on business needs

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹15,000.00 per month

Benefits:

• Food provided

Work Location: In person