Front Desk Administrator / Customer Representative

Role & responsibilities

• Greet and assist visiting clients, vendors, and guests in a professional and friendly manner.

• Handle customer inquiries and provide accurate information about company products and services.

• Coordinate with internal departments (Sales, Service, Production, FAT) to ensure smooth communication with clients.

• Support the sales and marketing team in client follow-ups, documentation, and communication.

• Maintain records of customer interactions and feedback to improve service quality.

• Organize and manage client visits, meetings, hospitality arrangements, and factory tours.

• Assist in arranging travel, accommodation, and other logistics for visiting customers.

• Build and maintain long-term relationships with customers to enhance satisfaction and loyalty.

• Support company events, exhibitions, and conferences as part of the hospitality and client engagement team.

• Greeting and welcoming visitors, clients, and customers professionally.

• Answering incoming calls, transferring calls, and taking accurate messages.

• Managing the reception area to ensure it is clean, organized, and presentable.

• Maintaining visitor logs and issuing visitor passes.

• Coordinating with security regarding visitor and staff access

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• Ticket Booking of train, airways, etc.

• Courier handling

Required Qualifications and Skills:

• Bachelors Degree in Business Administration / Hospitality Management / Marketing or equivalent.

• 13 years of experience in customer service, hospitality, or a similar client-facing role (preferably in manufacturing or pharma industry).

• Excellent verbal and written communication skills in English and Hindi (additional languages a plus).

• Strong interpersonal skills and a pleasant personality.

• Good knowledge of MS Office (Word, Excel, Outlook).

• Ability to handle multiple tasks efficiently and professionally.

• Positive attitude, proactive approach, and customer-centric mindset.

Working Days & Timings:

[Monday to Saturday, 9:00 AM to 5:30 PM]