Job
Description
As a "Lead - Contract Management", you will be responsible for managing the contract management team, overseeing the execution, accuracy, and continuous improvement of contracts and related systems. The ideal candidate will serve as an escalation point for contract-related issues, ensure adherence to compliance and audit KPIs, and drive efficiencies through tool development and process optimization. In addition to technical expertise, the role requires strong leadership capabilities, including overseeing team performance, managing talent development, and supporting compensation programs. A successful candidate will demonstrate strong decision-making, collaboration, and communication skills, and thrive in a fast-paced, cross-functional environment. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Collaborate with contract management teams to continuously improve processes, build tools, and share best practices for carrier contract management Serve as an escalation point for exceptions Execute various contracts and agreements between our client and our carriers Adhere to a high level of contract management excellence with respect to validity, accuracy, and audit KPI's Escalation point regarding contract related issue resolution both internally and externally Drive the maintenance of base rates, surcharges and amendments in the OBM Drive the maintenance of up-to-date contracts in internal system Identify areas for improvement related to our client's contract processes and workflows Drive the development, maintenance and processes related to contracts submission, documentation, review, and retention i.e. all forms, templates, terms Determine reporting and additional analysis to support initiatives and measurement of (TAT, SLA, QA & FTE Utilization) Document, and maintain project related plans, process flows, and metrics Communicate project progress to team members and leaders Maintain a strong understanding of all of our client's product offerings and modes Team Leadership: Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent Support the annual merit and equity programs for assigned team to align compensation with performance results Outline and communicate employee role accountabilities and expectations and prioritize and delegate work. Monitor results and provide regular coaching to ensure productivity, quality, efficiency, and service objectives are achieved Encourage employee feedback through formal and informal channels. Work with next level manager to acknowledge and act on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement Conduct regular check-ins and annual performance management routines. Support the teams personal and professional development; understand individual needs and create opportunities for experiences that support development needs Prioritize and delegate work. Monitor for accuracy, completeness, and efficiency Other duties or responsibilities as assigned according to the team and/or country specific requirements QUALIFICATIONS Required: Any Graduate 4+ years of pricing and contract management experience in shipment or freight forwarding domain. Preferred: Previous supervisory / team lead experience Previous ocean modal or ocean pricing experience Demonstrated negotiation, collaboration, and influencing skills Effective and flexible communication and multi-tasking skills, including excellent project and meeting management Proficient in Microsoft Office Suite of programs Ability to build, manage and foster a team-oriented environment Ability to foster a collaborative and adaptive teamwork and communication style Ability to multitask, prioritize, and work efficiently while collaborating on multiple subjects Demonstrated strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization Values a diverse and inclusive work environment Work Location: Chennai Work Mode: Work From Office Shifts: Rotational Shifts "Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com
