Fraud Manager II - CLAIMS DEBIT - MUMBAI

You are a natural leader. You do what s right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships. As a Fraud Manager II in JPMorgan Chase, you would be responsible to manage day to day operations for your group. This would involve managing a team of around 120 to 140 people with 7 to 8 direct reports (Team Managers). It also involves close coordination and working with other enterprise operations sites to ensure business goals and objectives are met. Job Responsibilities - Manage, coordinate, and maintain one of the major segments of the Banks operations activities. - Assist in formulating, recommending, and implementing operations policies. - Direct the study and establishment of new and revised systems, procedures, methods, and forms. - Manage the budget effectively. - Lead cross-site/function projects as needed. - Influence across departments/sites. - Impact the Banks earnings, operations, or image, and significantly affect the functional area. - Ensure adequate staffing and training and development of personnel in assigned areas. - Collaborate with peers throughout the Bank to develop, enhance, and implement business strategies. - Build external relationships in the functional area. Required qualifications, capabilities and skills Minimum 7 years experience managing people required for the role Possess a controls mindset; understand banking regulations Experience planning and managing networking event or projects Superior multitasking, project management and presentation skills coupled with business acumen Prior experience handling sensitive/confidential information Able to tell a story with data and metrics Graduate in any discipline Preferred qualifications, capabilities and skills Financial industry experience 7 years of experience in a call center environment, for call center roles Work schedule Work schedules will vary and you must be willing to work schedules during , which may include evenings, weekends and holidays.