Franchise Onboarding Coordinator

*Position*: *Franchise onboarding Coordinator*

*Location*: Saket,Delhi 

*Industry*: Logistics 

*Salary*: 65k-75k Per Month 

*Shift*: 10:00am to 6:00pm

*Week Off*: Saturday and Sunday

*Qualifications*: Graduate or Above 

*Experience*: 5 to 7 years 

*Note*

Must have logistics Industry Experience

*Skills*

1. Excellent communication(Written and verbal)

2. Proficient in logistics software (TMS,WMS) and CRM system.

3. Strong organizational and multitasking abilities.

*Roles and Responsibilities*

1. *Onboarding Process Management*: Oversee the onboarding process for new franchisees, ensuring a smooth transition.

2. *Training and Support*: Provide training and support to franchisees on business operations, policies, and procedures.

3. *Documentation and Compliance*: Ensure franchisees complete necessary documentation and comply with regulatory requirements.

4. *Communication*: Serve as a primary point of contact for franchisees, addressing their queries and concerns.

5. *Relationship Building*: Foster strong relationships with franchisees, promoting a positive and supportive environment.

6. *Process Improvement*: Continuously evaluate and improve the onboarding process to enhance franchisee satisfaction and success.

 7. *Franchisee Engagement*: Develop and implement strategies to engage franchisees and encourage their participation in business initiatives.

8. *Performance Monitoring*: Monitor franchisee performance and provide feedback to support their growth and development.

9. *Issue Resolution*: Resolve issues and conflicts that may arise during the onboarding process or ongoing operations.

10. *Collaboration with Teams*: Work with various teams, such as operations, marketing, and finance, to ensure seamless onboarding and support.

HR Shailja

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