Franchise Manager

Job Description

We are looking forward to hiring the following position: Franchisee Manager for Otomatiks as early as possible Key Responsibilities: 1. Franchisee Onboarding Support Coordinate with internal departments to ensure seamless onboarding for newly signed franchise partners. Assist in infrastructure setup, team induction, and process familiarization. Provide initial training on curriculum delivery and operational systems. 2. Franchisee Relationship Management Act as the single point of contact for all existing franchisees regarding day-to-day operations. Conduct regular check-ins (virtual/in-person) to understand support needs, challenges, and opportunities. Foster strong relationships to encourage proactive engagement and brand alignment. 3. Operational Support & Performance Monitoring Monitor academic delivery, student engagement, and adherence to Otomatiks’ operational protocols. Ensure that franchisees maintain required standards in branding, service delivery, and customer experience. Identify performance gaps and implement improvement plans with the support of training and tech teams. 4. Training & Curriculum Implementation Organize regular training sessions for franchisee educators and coordinators. Keep franchisees updated with new curriculum modules, teaching methodologies, and educational tools. Ensure timely feedback collection from franchisees for continuous improvement. 5. Compliance & Quality Assurance Conduct periodic audits (onsite/remote) to check brand compliance in infrastructure, delivery, and marketing. Ensure documentation, reporting, and SOPs are followed consistently by all franchise partners. Support the resolution of franchisee queries or grievances within defined timelines. 6. Reporting & Communication Maintain updated records on franchisee performance, feedback, and escalations. Submit weekly/monthly reports to senior management on franchisee status, activities, and risk areas. Collaborate with other departments like Marketing, Training, and Tech Support for franchisee enablement. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Leave encashment Paid time off Schedule: Day shift Monday to Friday Morning shift Supplemental Pay: Performance bonus Work Location: In person