Fractional IT Manager

About Knoxx Foods

Knoxx Foods supplies quality food ingredients to ready meal manufacturers and foodservice distributors. We are building long term partnerships by pairing reliable supply with hands on technical support and data driven account management.

The Role (What you will do)

We’re growing our remote-first operation and need a Fractional IT Manager (remote). This person will manage our IT infrastructure, onboarding/offboarding, MDM, policies, and support across ~14 employees distributed across Sydney, India, and the Philippines.

You’ll be backed by on-the-ground support in Sydney for hardware/network tasks—you’ll manage everything else remotely.

Time Commitment & Availability

Estimated Workload: 10–15 hours per month

Responsibilities

Device Management (MDM)

- Configure and maintain MDM for ChromeOS, macOS, Windows, and mobile devices (e.g., using Google Workspace Endpoint Management or JumpCloud).

- Enforce policies like screen lock, encryption, 2FA, and Google Drive sync.

- Provide compliance monitoring and monthly reporting.

- Maintain asset inventory tracking.

Onboarding & Offboarding

- Provision devices and set up Google Workspace accounts for new staff.

- Create and manage onboarding/offboarding checklists.

- Securely deactivate accounts and wipe devices for departing staff.

Remote Helpdesk & Support

- On-call support during AU business hours (password resets, sync issues, app troubleshooting).

- Troubleshoot across ChromeOS, macOS, Windows, and mobile devices.

Procurement Coordination

- Advise on device and peripheral purchases.

- Handle logistics for remote pre-configuration and shipping.

Security & Compliance Monitoring

- Monitor Google Workspace security dashboard and respond to alerts.

- Maintain a monthly IT security hygiene checklist.

- Document IT processes and procedures.