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Foundever is Hiring For US Voice Process

Foundever is Hiring For US Voice Process

Foundever

0 - 2 years

0 - 2 Lacs

Mumbai Suburban

Posted:5 days ago| Platform:

Apply

Skills Required

Fluent English Voice process associate Blended Process Handling Customer Queries Voice Based Process Active listening Multitasking Empathy Query Resolution US Process Call handling Us Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring Only for Candidates from Mumbai Location.

Company Name - Foundever.

Work Mode - Work from Office.

Role: Customer Service Representative (Voice Process)

Requirement: HSC + 6 Months of experience / Graduate freshers can apply.

Skill: Excellent Communication Skills in English (Verbal and Written).

Shift Timing - Rotational of 24*7 (Any 9 hours rotational shift)

Candidate should be comfortable working in night shits

Age Eligibility: 20 years to 39 years

Location - Andheri East (Chandivali)

Job Summary

Ensuring customer satisfaction and fostering positive relationships with our clients.
Responsible for addressing customer inquiries, resolving issues.
Your strong communication skills, problem-solving abilities, and customer-centric approach will be critical in delivering a seamless customer experience.

Responsibilities

Handle inbound customer inquiries through various channels, including phone, email, chat, and social media, providing timely and accurate responses.
Proactively reach out to customers to address any concerns or issues and ensure their needs are met.
Resolve customer complaints and escalations, investigating issues and finding effective solutions to ensure customer satisfaction.
Provide product information, technical assistance, and troubleshooting support to customers, guiding them through the resolution process.
Maintain a high level of product knowledge to address customer inquiries and provide accurate information and recommendations.

Salary Package = Between 19K to 20k In-hand.

Candidates should be available for Immediate joining.

Candidates those who are interested to apply.

OR

Kindly drop your resume on below mail ID

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