Founder's Office @ Zenskar

About the Company

Customer Success & Solutions function

About the Role

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

Responsibilities

• Pre-Sales:

  Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients

• Pilot & Onboarding:

  Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches

• Post Go-Live Success:

  Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues

• Client Relations:

  Be the voice of our clients. Maintain open communication channels with clients

• Bridge to Product/Engineering:

  Translate client needs into action items. Keep clients informed on project progress and anticipate any delays

• Documentation:

  Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support

• Diverse Contributions:

  To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc

Qualifications

• 4-6 years of experience of building a startup, other relevant operational roles or consulting.
• Prior SaaS experience is not necessary but a solid hustle + founder’s mindset is — to thrive under the uncertainty that comes with an early stage setup.
• Strong first principles understanding of business fundamentals; an ability to understand the product at a granular level; an ability to empathize with the end-user, and understand their pain points.
• Strong project management skills and proactiveness.
• Comfortable working in

  US time zones (~3:30 am IST)

  to directly engage with customers.
• Ability to empathize deeply with customers, understand pain points, and translate them into solutions.
• Entrepreneurial mindset: thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction.
• (Preferred)

  Computer science or technical background

  — able to understand product at a granular level, with basic coding ability.
• (Preferred) Familiarity with

  accounting, revenue recognition, billing, or finance operations

  .
• High ownership, proactive communication, and bias for action.
• Collaborative, low-ego personality with a sense of humor.
• Not taking yourself too seriously :)

Pay range and compensation package

• OTE:

  INR 25 - 35 lacs
• ESOPs