Founder's Office Startup Specialist (Intern)

Location:

Employment Type: Full-time

Department: Founder's Office / Business Operations

About the role:

This is a dynamic, multi-faceted role ideal for a proactive individual excited to work closely with the founding team of Formulators Inc. The Startup Specialist will handle core operational functions including customer-facing support, product cataloguing, shipment tracking, and daily operations. Candidates with content-based marketing skills will find additional opportunities to contribute creatively to the brand’s growth.

Key Responsibilities:

Customer-Facing Support:

• Manage and respond to customer queries and complaints via multiple channels (email, chat, phone), ensuring a positive customer experience.
• Document frequent customer feedback and collaborate with internal teams for continual process and product improvement.

Cataloguing & Product Listing:

• Assist in maintaining and updating product catalogues across e-commerce platforms ensuring accurate, consistent, and optimized product information.
• Coordinate cataloguing requirements with vendors, suppliers, and internal teams to ensure timely and precise product data.

Shipment Tracking & Follow-Ups:

• Track shipments and coordinate with logistics partners to provide customers with real-time delivery updates.
• Follow up on delayed or problematic shipments and work with the operations team to resolve delivery issues.

Operations Handling:

• Support daily operational processes including order processing, inventory monitoring, coordination with warehouse and procurement teams.
• Assist in resolving operational bottlenecks and ensuring smooth fulfillment workflows.

Content-Based Marketing:

• Create or support content for product descriptions, blog posts, newsletters, and social media to enhance brand presence and customer engagement.
• Collaborate with the marketing team for campaign ideas and digital content strategies.

Skills & Qualifications

• Bachelor’s degree or currently pursuing one in Business, Commerce, Marketing, or related field.
• Excellent communication skills and a customer-focused attitude.
• Ability to multitask and manage time effectively in a startup environment.
• Proficient in MS Excel, Google Workspace, and basic familiarity with e-commerce cataloguing tools (Shopify, Amazon, etc.) is preferred.
• Basic understanding of shipment tracking and logistics coordination.
• Strong problem-solving skills and ability to work collaboratively across teams.
• Experience or interest in content writing, digital marketing, or social media management.

Learning Opportunities & Career Growth

• Direct mentorship from founders and exposure to multiple core business domains of a growing e-commerce startup.
• Opportunities to learn customer relationship management, cataloguing operations, logistics, and digital marketing.
• Fast-tracked progression towards operations, product management, or marketing roles based on performance.