Floor Manager

Job Title: Floor Manager Location: Sakhiya Skin Clinic Department: Operations /Sales Reports To: Floor manager Job Summary: The Floor Manager is responsible for the smooth daily operations of the clinic floor, ensuring excellent patient experience, staff coordination, and proper execution of all clinical and non-clinical activities. The role focuses on maintaining discipline, managing staff, monitoring patient flow, and ensuring that Sakhiya Skin Clinic standards are followed at all times. Key Responsibilities:1. Operations Management Oversee day-to-day floor operations and ensure smooth patient flow. Monitor appointment schedules and waiting times. Ensure treatment rooms, equipment, and reception areas are well maintained and organized. Handle patient concerns and resolve issues immediately. 2. Staff Coordination Allocate duties to therapists, receptionists, and support staff. Monitor staff attendance, punctuality, and performance. Conduct daily briefing and ensure staff follows clinic protocols. Train new employees on floor procedures and customer handling. 3. Patient Experience Ensure every patient feels comfortable, informed, and well-attended. Manage VIP/priority patients professionally. Handle feedback and complaints with empathy and professionalism. 4. Inventory & Supplies Keep a check on consumables, medicines, and clinic supplies. Inform management about stock requirements and shortages. Maintain proper usage and reduce wastage. 5. Hygiene & Safety Ensure strict cleanliness of all areas as per clinic standards. Make sure sterilization and hygiene protocols are strictly followed. Report any safety concerns immediately. 6. Reporting & Documentation Prepare daily floor activity reports. Maintain patient and staff-related records. Coordinate with management for improvements. Required Skills & Qualifications: Graduate in any field (Healthcare / Hospitality preferred) 2+ years experience in hospital/clinic/hotel floor management Excellent communication skills (English, Hindi, Gujarati preferred) Leadership and team handling ability Strong problem-solving and multitasking skills Presentable and professional personality Preferred Experience:Experience in dermatology clinic, hospital, spa or wellness center Knowledge of basic medical procedures and patient handling Working Hours:Full-time