Floor Manager (Jewellery industry)

Job Title: Floor Manager (Gold Jewellery) Job Description: The Floor Manager is responsible for overseeing the daily retail operations of the gold jewellery showroom. This role involves leading and motivating the sales team to achieve targets, ensuring exceptional customer service, and maintaining the store's visual appeal and security. The ideal candidate will have a strong background in the jewellery industry, particularly with gold, and possess excellent leadership and communication skills. Key Responsibilities: * Sales & Team Management: * Supervise, train, and mentor the sales team to ensure they possess in-depth product knowledge of gold jewellery and sales techniques. * Set and monitor sales targets, and motivate the team to meet or exceed them. * Conduct regular performance evaluations and provide constructive feedback. * Handle staff scheduling and ensure adequate floor coverage during all operational hours. * Customer Service & Experience: * Ensure the highest standards of customer service are met, creating a welcoming and memorable shopping experience. * Act as a point of contact for customer inquiries, feedback, and complaints, resolving issues professionally and promptly. * Build and maintain strong customer relationships to encourage repeat business and loyalty. * Store Operations & Inventory: * Oversee daily store operations, ensuring a smooth and efficient workflow. * Manage and monitor inventory levels, ensuring accurate stock control and conducting regular audits. * Implement and enforce store policies and security procedures to prevent loss and ensure the safety of valuable merchandise. * Maintain the visual merchandising standards of the showroom, ensuring displays are attractive and well-organized. * Reporting & Strategy: * Analyze sales data and market trends to develop effective sales strategies and promotions. * Collaborate with senior management on business development initiatives and operational improvements. * Prepare and present regular reports on sales performance, inventory, and staff metrics. Qualifications & Skills: * Proven experience as a Floor Manager or in a similar leadership role in the retail industry, with specific experience in gold jewellery preferred. * Strong leadership and team management abilities. * Excellent communication, interpersonal, and problem-solving skills. * In-depth knowledge of gold purity, certifications, and current market trends. * A keen eye for detail and strong organizational skills. * Proficiency in retail management software and POS systems.

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Work Location: In person