Floor Manager

Floor Manager – Jewellery

Store Location: Deoghar

• Minimum Experience: 1–2 years in roles such as Senior Executive, Floor Manager, or Assistant Store Manager—preferably in retail or jewellery.
• Minimum Qualification: Graduate (any discipline).
• Salary: Negotiable based on experience and fit.

Roles & Responsibilities:

1. Day-to-Day Floor Management

• Supervise sales staff—manage shifts, assign duties, and conduct briefings to set daily goals.
• Oversee store presentation, ensuring the showroom remains clean, organized, and visually appealing.

2. Sales & Customer Service Management

• Motivate the team to hit and exceed sales targets.
• Train staff on upselling and cross-selling techniques; aid in closing high-value sales.
• Provide personalized and attentive customer service; address customer inquiries and resolve complaints smoothly.

3. Inventory & Merchandising Oversight

• Ensure jewellery displays are properly stocked and restocked.
• Conduct regular inventory checks and coordinate with the stockroom for reconciliation.
• Maintain visual merchandising standards aligned with store branding.

4. Security & Compliance

• Implement security protocols for safeguarding high-value items.
• Train staff on secure handling procedures.
• Ensure adherence to store policies and retail regulations.

5. Team Training & Development

• Coach and mentor team members in product knowledge, sales techniques, and service excellence.
• Conduct performance assessments and foster a positive, motivated environment.

6. Reporting & Analysis

• Monitor daily sales metrics and prepare performance reports for higher management.
• Analyze data to identify trends and recommend improvements in promotions or inventory.

7. Operational Efficiency & Maintenance

• Execute store opening/closing routines, manage cash-handling processes, and address technical issues.
• Ensure fixtures, lighting, and displays are well-maintained and appealing.

Job Type: Full-time

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Experience:

• Jewelry sales: 2 years (Preferred)

Work Location: In person