Fleet Executive

Job Title: Fleet Executive

Experience:

Education:

Key Responsibilities

• Vehicle Breakdown Management: Take full ownership of handling all vehicle breakdown cases promptly and efficiently with the support of technicians and helpers. Maintain accurate records of each case using internal tools and job cards. Ensure that vehicles undergo proper servicing and are in perfect condition before reassignment to riders or the operations team.
• Material and Vehicle Management: Monitor the consumption and interchange of spare parts, equipment, batteries, and vehicles. Plan requirements in advance and place orders for spare parts and equipment proactively. Ensure GPS devices are functional and properly assigned, and confirm that number plates are in place before allotting vehicles.
• Virtual Troubleshooting: Provide first-level remote support via calls or digital platforms to assist riders or team members in resolving minor issues without on-ground intervention.
• Field Support Deployment: Assess cases where remote troubleshooting is insufficient and arrange timely on-site assistance through technicians or helpers.
• Roadside Assistance: Coordinate and ensure prompt roadside support to minimize vehicle downtime and avoid disruptions to delivery operations.
• Team Scheduling: Manage weekly offs and duty rosters of technicians and helpers, maintaining workforce balance while ensuring fairness and compliance with shift planning.
• Operational Coordination: Collaborate closely with the operations team to streamline issue resolution, maintain service quality, and improve overall efficiency.
• Reporting & Accountability: Maintain detailed records of active vehicles, breakdown cases, batteries, chargers, resolutions provided, and turnaround times. Ensure transparency, accountability, and continuous process improvement.
  

Requirements

• Minimum 2 years of relevant experience
• Hands-on experience in EV fleet management and team handling is mandatory
• Strong communication, problem-solving, and coordination skills