Firstsource is hiring -International voice support

Firstsource

0 - 5 years

1 - 4 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

international voice customer support customer service upselling international call center technical support voice process international voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound/outbound customer calls related to telecom services (billing, network issues, plan upgrades, SIM/number-related support, etc.).
Diagnose and troubleshoot network, broadband, and mobile service issues for UK customers.
Provide accurate information about telecom plans, packages, and offers.
Raise service tickets, escalate technical issues, and coordinate with backend teams.
Ensure compliance with UK telecom regulations and company policies.
Maintain high-quality call standards, including empathy, clarity, and solution-focused communication.
Meet KPIs such as AHT, FCR, QA scores, and customer satisfaction metrics.
Document all interactions in CRM tools with accuracy and completeness.

Required Skills & Qualifications:

Excellent verbal communication skills with a
clear, neutral, or UK-friendly accent
.
Prior experience in international voice or telecom support is preferred.
Strong customer handling and problem-solving ability.
Willingness to work
UK shift timings
(afternoon/evening shift).
Ability to manage high call volumes and maintain professionalism.

Disclaimer:

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