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Firstsource hiring freshers For Email Process

Firstsource hiring freshers For Email Process

Firstsource

0 - 5 years

1 - 2 Lacs

bengaluru

Posted:1 month ago| Platform:

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Skills Required

non voice email support customer service non voice process international non voice semi voice chat support international chat process email process chat process communication skills customer support cse back office customer care chat email writing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Respond promptly and professionally to customer emails regarding products, services, orders, or issues.
Resolve customer queries by coordinating with internal departments.
Maintain a high level of service quality and email etiquette.
Follow communication procedures, guidelines, and policies.
Document all customer interactions accurately in the CRM or ticketing system.
Meet productivity and quality targets as defined by the team lead or manager.
Escalate unresolved queries to the appropriate internal teams in a timely manner.
Adhere to SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
Work in coordination with international clients across time zones.
B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

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