Firstsource hiring For International Voice support

0 - 5 years

1 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

About Company

Firstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across healthcare, banking & financial services, telecom/media, and diverse industries.

Key Responsibilities:

  • Handle inbound calls from UK telecom customers professionally and courteously.
  • Assist customers with service queries including billing, plan activation, usage, roaming, and account management.
  • Provide real-time resolution and ensure high levels of customer satisfaction.
  • Update customer interactions in CRM systems accurately.
  • Adhere to quality, compliance, and performance targets such as CSAT, AHT, and FCR.
  • Escalate unresolved or complex issues to relevant departments per standard protocols.
  • Stay updated on latest telecom product offerings and policy changes.

Compensation and Benefits:

  • Competitive salary with attractive incentives/commissions.
  • Performance-based bonuses.
  • Health insurance and other standard benefits.
  • Professional growth and skill development opportunities.


  • Two way cab Facilities
  • Excellent communication and interpersonal skills

  • Candidates with a

    B.Com, B.B.A, B.A

    , or

    any Postgraduate degree

    and

    experience in Customer Support

    are welcome to apply.
  • Please bring the original physical copy of any of your identification documents for verification.

  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

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Firstsource

Business Process Outsourcing (BPO)

Mumbai

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