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Sutherland
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International Customer Service Associate

International Customer Service Associate

1 - 3 years

|

2 - 5 Lacs

Posted:12 hours ago| Platform:

Apply

Skills Required

inbound voice process international voice process bpo us process international call center voice process international voice us voice process voice support uk process international calling international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Customer Experience Delivery
: Engage customers via chat/call using tools and scripts; route complex issues to the next support tier.
Account & Billing Support
: Address basic queries on plans, billing, usage, and account access.
License & Admin Assistance:
Guide customers on seat management and navigating the Admin Console and support resources.
Creative Support
: Showcase Adobe Express and Firefly for everyday tasks like school projects and SMB content creation.
Documentation & Escalation
: Log interactions accurately in CRM and escalate cases beyond scope per defined processes.
Retention & Renewal Support:
Spot renewal opportunities, reinforce product value, and escalate at- risk accounts for targeted retention.

Preferred candidate profile

Education: Graduate from a reputed university or equivalent experience in a relevant eld.
Experience: 1-3
years in sales or customer support roles, preferably in digital or SaaS environments.

preena.p@sutherlandglobal.com

8714437138

TAHelpdesk@Sutherlandglobal.com

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