To lead and manage field investigation teams focused on on-ground verifications, merchant and customer visits, fraud detection, and resolution of escalated payment issues to protect the integrity of the fintech payments ecosystem.

Key Responsibilities:

Team Management:

Lead, train, and supervise a team of field investigators across multiple regions.
Allocate field assignments based on priority, geography, and risk level.
Monitor performance and ensure timely completion of investigations.

Field Investigations:

Oversee and conduct field visits to merchants, agents, and customers to verify KYC details, investigate fraudulent transactions, and resolve high-risk cases.
Liaise with merchants, vendors, and partners to understand transactional discrepancies.
Document findings and collect necessary evidence (photographs, statements, transaction logs).

Risk Assessment:

Identify and evaluate patterns of suspicious activity and recommend preventive actions.
Coordinate with internal fraud analytics and monitoring teams for lead generation.

Compliance & Reporting:

Ensure field activities comply with internal policies, RBI guidelines, and legal standards.
Draft and review investigation reports and escalate critical issues to senior management.
Support the STR filing team with on-ground inputs and factual verification if required.

Stakeholder Coordination:

Work closely with Compliance, Legal, Fraud Risk, Customer Service, and Product teams.
Liaise with law enforcement agencies if required in complex or criminal cases.

Required Qualifications:

Graduate in any discipline (Bachelor s degree in Criminology, Commerce, or Law preferred)

Skills and Experience:

5-8 years of experience in field investigations, fraud detection, or risk management in BFSI or Fintech
Experience managing field teams and working in a fast-paced digital payments environment
Strong analytical, problem-solving, and reporting skills
Good understanding of KYC/AML norms, payment frauds, and regulatory guidelines
Willingness to travel extensively (PAN-India or regional coverage)
Excellent interpersonal and verbal communication skills
Experience handling UPI, wallet, or merchant onboarding fraud
Knowledge of tools like Salesforce, CRM, or field investigation tracking platforms
Prior work experience in NBFC, Fintech, or PSP environment

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