Field Specialist

Company Description

Satin Creditcare Network Limited (SCNL or Satin) is a leading microfinance institution in India, operating in 26 states and 4 union territories, and reaching over 1,00,000 villages. SCNL aims to serve the financially under-served community through a comprehensive range of products and services, with a focus on gender empowerment and leveraging technology and innovation. The company also operates Satin Housing Finance Limited for affordable housing loans, Satin Finserv Limited for MSME business, and Satin Technologies Limited for software services. As of March 2024, SCNL had 1,393 branches and a headcount of 12,896 employees serving around 34.7 lakh clients.

Role Description

This is a full-time, on-site role for a Field Specialist located in Mandi Dabwali. The Field Specialist will be responsible for conducting field visits, troubleshooting issues, providing customer service, and offering training to clients and team members. The role will also involve analyzing data and ensuring effective communication with clients and colleagues.

Qualifications

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• Strong Analytical Skills for data analysis and problem-solving
• Excellent Communication skills for interacting with clients and team members
• Proficiency in Troubleshooting and resolving issues on-site
• Customer Service skills with a focus on client satisfaction
• Experience in providing Training to clients and team members
• Ability to work independently and manage tasks on-site
• Experience in the microfinance or financial services industry is a plus
• Bachelor's degree in Business, Finance, or related field