Field Specialist

As a Field Specialist located in Prayagraj, your primary role will involve engaging with local merchants to offer on-site support, training, and CRM assistance. Your responsibilities will include: - Providing on-site support and training to local merchants - Assisting with troubleshooting issues and gathering customer feedback - Promoting overall satisfaction through excellent communication and customer service - Encouraging the integration of digital tools and supporting merchants with their operational needs To excel in this role, you should possess the following qualifications: - Strong Communication and Customer Service skills to effectively engage with merchants and address inquiries - Proficiency in Troubleshooting and Analytical Skills to identify and resolve challenges faced by users - Experience in providing Training and onboarding support to end-users - Ability to work independently and efficiently manage on-site tasks - Familiarity with SaaS tools or SME environments is considered a plus - A Bachelor's degree in any relevant field is preferred This role offers the opportunity to work closely with local merchants, ensuring smooth product adoption and customer satisfaction.,