Field Service Specialist

Company Description

QIAGEN is the leading global provider of Sample to Insight solutions, enabling customers to gain valuable molecular insights from samples containing the building blocks of life. Our sample technologies isolate and process DNA, RNA, and proteins from various materials, making biomolecules visible and ready for analysis. We serve over 500,000 customers worldwide in Molecular Diagnostics and Life Sciences. As of December 31, 2021, QIAGEN employed more than 6,000 people across more than 35 locations globally. For more information, visit www.qiagen.com.

Role Description

This is a full-time, on-site role located in Ahmedabad for a Field Service Specialist. The Field Service Specialist will be responsible for providing technical support, troubleshooting issues, and delivering excellent customer service. Daily tasks will include maintaining and repairing equipment, conducting system inspections, and ensuring customer satisfaction through effective communication and problem resolution.

Qualifications

• Field Service and Technical Support skills
• Troubleshooting experience and knowledge
• Strong Communication and Customer Service skills
• Excellent organizational and time-management skills
• Ability to work independently and as part of a team
• Bachelor’s degree in a related technical field or equivalent experience
• Experience in the biotech industry is a plus