Job
Description
As a Field Service Engineer at QIAGEN, you will play a crucial role in installing, maintaining, repairing, and supporting equipment at all levels, including hardware, software, and applications. Your major tasks will include: - Maintaining and developing positive relationships with customers - Utilizing relevant databases to input and provide information for increased effectiveness - Utilizing all available tools such as Service Reports, Spare Part & Service Manuals, ISI Notes, etc - Assisting in the development and maintenance of reference customers - Meeting/exceeding sales targets while maintaining high customer satisfaction - Actively promoting and selling Field Service products - Giving active feedback to Sales, Global Product Support, and your team/management - Managing effective available time and resources - Providing cross-border/district/region support when required - Positively representing QIAGEN in front of the customer and being a good example - Ability to lift ~50lb or 25kgs You will require working with hazardous substances such as acids and solvents and in biological laboratories up to BSL3. Position Requirements: - Technical degree/education in Electronics with reasonable product knowledge within the Life Science industry/markets, Automation experience is an added advantage - Preferable minimum of 3-6 years of service and support experience in a comparable position within the after-sales service business in the Life Science industry/markets, or equivalent experience maintaining instrumentation - Proven work experience in developing customer relationships - Valid driver's license and Passport with willingness to travel nationally and internationally - Good written and verbal English language communication skills - Good interpersonal skills - Ability to work independently and in a structured working environment - Willingness to travel for more than 80% - Team Player Personal Requirements: - Strong analytical, problem-solving, and customer management skills - Willingness to learn, self-motivated, quick learner, and willing to share knowledge - Self-organized and motivated with the ability to work independently under guidance - Excellent listening, presentation, and communication skills at all business levels in both local language and English At QIAGEN, you will be part of a dynamic and international team where you can advance your career, face new challenges, and make a real impact on people's lives. Join us and be a part of a company that drives innovation and continuous improvement, creating a collaborative and engaging workplace for high-performing individuals and teams. As a Field Service Engineer at QIAGEN, you will play a crucial role in installing, maintaining, repairing, and supporting equipment at all levels, including hardware, software, and applications. Your major tasks will include: - Maintaining and developing positive relationships with customers - Utilizing relevant databases to input and provide information for increased effectiveness - Utilizing all available tools such as Service Reports, Spare Part & Service Manuals, ISI Notes, etc - Assisting in the development and maintenance of reference customers - Meeting/exceeding sales targets while maintaining high customer satisfaction - Actively promoting and selling Field Service products - Giving active feedback to Sales, Global Product Support, and your team/management - Managing effective available time and resources - Providing cross-border/district/region support when required - Positively representing QIAGEN in front of the customer and being a good example - Ability to lift ~50lb or 25kgs You will require working with hazardous substances such as acids and solvents and in biological laboratories up to BSL3. Position Requirements: - Technical degree/education in Electronics with reasonable product knowledge within the Life Science industry/markets, Automation experience is an added advantage - Preferable minimum of 3-6 years of service and support experience in a comparable position within the after-sales service business in the Life Science industry/markets, or equivalent experience maintaining instrumentation - Proven work experience in developing customer relationships - Valid driver's license and Passport with willingness to travel nationally and internationally - Good written and verbal English language communication skills - Good interpersonal skills - Ability to work independently and in a structured working environment - Willingness to travel for more than 80% - Team Player Personal Requirements: - Strong analytical, problem-solving, and customer management skills - Willingness to learn, self-motivated, quick learner, and willing to share knowledge - Self-organized and motivated with the ability to work independently under guidance - Excellent listening, presentation, and communication skills at all business levels in both local language and English At QIAGEN, you will be part of a dynamic and internatio
