Field Service Manager

Company Description

Devicecure is an innovative doorstep mobile repair service provider based in Jaipur, offering transparent and secure solutions for mobile issues. The company is committed to providing convenience by repairing devices in front of customers, saving time and ensuring data security. Devicecure is dedicated to delivering efficient services within 59 minutes of booking through its website or Android app. The company provides a 180-days warranty on replaced parts and repairs a wide range of brands including HTC, Samsung, Apple, Motorola, Redmi, and more, with the help of certified mobile repair experts.

Role Description

This is a full-time, on-site role in Delhi for a Field Service Manager. The Field Service Manager will oversee daily field operations, manage and support repair technicians, and ensure services meet quality standards. Key responsibilities include managing the schedule and deployment of service personnel, addressing customer inquiries and complaints, coordinating inventory of spare parts, and maintaining high levels of customer satisfaction and operational efficiency. The candidate will also ensure safety protocols are followed while fostering a collaborative and productive work environment.

Qualifications

• Strong leadership and team management skills to effectively guide service personnel and ensure operational success
• Technical expertise in mobile diagnostics, repair operations, and familiarity with a wide variety of mobile devices and brands
• Excellent communication, problem-solving, and customer service skills to engage with clients and resolve concerns
• Organizational abilities in scheduling, managing inventory, and maintaining operational timelines
• Previous experience in a field service role or within the mobile repair industry is preferred
• Bachelor’s degree in Business Administration, Engineering, or a related field is an advantage
• Ability to work on-site in Delhi and handle a fast-paced environment