Field Service Engineer

As a Field Service Engineer at Lynkit, you will be responsible for providing technical assistance to clients in the GPS/tracking domain at our Guwahati location. Your role will involve offering software and hardware support, conducting technical demos of products and new features, troubleshooting hardware and software issues, and responding to client requests for technical assistance in various forms such as in-person, phone, or electronically. You will need to accurately describe client issues, interpret and design resolutions, identify urgent situations, and be open to traveling to client locations as required. The ideal candidate for this position would have project experience with GPS hardware/technology, experience in GPS installation, the ability to diagnose and troubleshoot basic technical issues, a good understanding of computer systems, mobile devices, and other tech products. You should also be able to provide step-by-step technical help both in written and verbal forms, and previous customer-facing experience is a plus. Lynkit is a leading technology firm in India that provides supply chain automation software and hardware through its six different products. We have been recognized with several awards, including the National Startup Award in 2022 for Industry 4.0 and IoT. Our products can be used individually or together for end-to-end supply chain management. We are looking for candidates who are passionate about working in a startup environment, dealing with cutting-edge technologies, and making a significant impact. Our achievements include being awarded Startup of the Year 2022 by Entrepreneur India, Best Company by Internet 2.0 at Dubai Expo'22, and recognition from Silicon India and CIO Insider. Our GPS tracking solutions and blockchain applications have also received accolades for innovation. Lynkit was recently announced as the winner of the Bharat Petroleum Grand Slam Challenge for its innovative supply chain management solution. At Lynkit, we have a headquarters in Delhi and satellite teams in five other cities across India. Our team consists of young and energetic individuals from various backgrounds, including software and hardware engineers, technical support, sales, and operations. We collaborate closely under one roof, creating a diverse and vibrant work environment. This position is full-time and permanent, with benefits such as health insurance, paid sick time, and Provident Fund. The work schedule is rotational, and the ideal candidate should have at least 2 years of total work experience. A willingness to travel up to 100% of the time is preferred, and the work location is in person. Please note that this position allows for remote work.,