Field Service Engineer

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites. This position will be based at Vadodara QRC.

Responsibilities:

• Perform in-house and on-site repairs and service activities
• Assess mechanical problems and take actions to resolve promptly.
• Work side-by-side with our customer’s personnel as required.
• Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
• Ensure that equipment is installed successfully and on schedule.
• Check equipment prior to start-up and assess start-up performance.
• Monitor the maintenance and performance of Flowserve equipment.
• Train customers in the proper procedures for operating and maintaining Flowserve products.
• Collaborate effectively with the supporting organizations of Flowserve, including the customer service, and sales engineering.
• Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
• Knowledgeable about the industrial applications and operations of pumps, turbines, compressors, seals, actuators, or any rotary equipment.
• Other duties as assigned.

Requirements:

• Mechanical/Production Engineer with 5-7 years of relevant experience
• Experience with installing, maintaining mechanical equipment
• Experience with repairing pump equipment, installing mechanical seals
• Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics
• Must be a self-starter with good follow-through, capable of working independently with little supervision
• Proficiency in Outlook, Word, and Excel
• Able to travel throughout India
• Able to work overtime as required to minimize impact on customers
• Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.

Preferred Experience / Skills:

• Strong verbal and written communication skills
• Proficient in Microsoft Office, including Word
• Able to work well with a team
• Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus
• Experience serving customers in oil & gas, power, chemical, water and other general industries
• Willingness to travel as needed to customer sites

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID : R-16109

Job Family Group : Operations

Job Family : OP Field Service

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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