Field Service Engineer

Company Overview

DATOMS is an IoT software platform that streamlines asset management and operations for equipment manufacturers, leasing and rental companies, and enterprises utilising machine learning, artificial intelligence, and the internet of things. Our scalable solution can be customised to meet the unique needs of each client and is trusted by top companies around the globe.The Service Engineer will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.

Essential Job Responsibilities

The Service Engineer performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change:

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Completing Preventative Maintenance and field modifications.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
  

Qualifications & Requirements

• B.Tech in Electrical, Electronic or any related field.
• Candidate must have experience in IoT.
• 1-3 years experience in Service engineer or related field.
• Must be located in the Bengaluru region.
• Possession of a private bike is needed.
• Valid driver's license and good driving record are required.
• Proven reliability and accountability for their job responsibilities.
• Proficient level of computer skills including MS Word, PowerPoint, and Excel.
• Excellent analytical, interpersonal, and communication skills to relay complex technical issues comprehensibly.
  

Skills: basic troubleshooting,contract-to-hire,installation,troubleshooting,excel,customer service,computer skills,microsoft excel,maintenance,maintenance & repair,repair,microsoft word,electrical,interpersonal skills,sensor installation,microsoft powerpoint,analytical skills,communication skills,iot,electronics,administrative duties,powerpoint,equipment installation,preventative maintenance