Field Credit Officer

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 100 million+ users and over 16,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 25 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

Job Title: Field Credit Officer

Job Summary:

The Field Credit Officer is responsible for the end-to-end credit assessment and collection process. This involves identifying potential customers, conducting thorough credit appraisals, verifying information, facilitating loan disbursements, and ensuring timely collections to maintain a healthy portfolio. This role requires field travel and direct interaction with customers.

Key Responsibilities:

• Customer Sourcing & Relationship Management:

• Identify and onboard potential customers in the assigned territory, primarily through field visits, community engagement, and referrals.
• Build and maintain strong relationships with customers, understanding their financial needs and educating them on available credit products.
• Conduct regular follow-ups with existing customers for both collection and potential repeat business.

• Credit Appraisal & Due Diligence:

• Conduct in-depth preliminary credit checks and assessments of loan applicants (individuals/groups/SMEs) at customer point.
• Verify applicant information, including identity, address, income sources, business operations, and repayment capacity, through site visits and document verification.
• Analyze financial statements, cash flows, and other relevant data to determine creditworthiness.
• Assess collateral offered (if applicable) and its market value.
• Prepare detailed credit appraisal reports and present them to the sanctioning authority.

• Loan Disbursement & Monitoring:

• Facilitate the loan disbursement process, ensuring all documentation is complete and accurate.
• Educate customers on loan terms, repayment schedules, and other relevant policies.
• Monitor the performance of the loan portfolio, identifying early warning signals for potential defaults.

• Collection & Recovery:

• Ensure timely collection of EMIs/installments from customers as per the repayment schedule.
• Follow up with delinquent customers through phone calls, field visits, and other approved methods to encourage timely repayment.
• Negotiate repayment plans where necessary, adhering to company policies.
• Initiate recovery actions as per company guidelines for chronic defaulters, working closely with legal and recovery teams.

• Documentation & Compliance:

• Maintain accurate and up-to-date customer records, loan applications, and disbursement/collection documents.
• Ensure strict adherence to company policies, credit guidelines, regulatory requirements, and ethical standards.
• Prepare and submit regular reports on portfolio performance, collections, and customer feedback.

Qualifications:

• Education:

  Bachelor's degree in Commerce, Business Administration, Finance, Economics, or a related field.

• Experience:

• 2-4 years of experience in credit assessment, loan origination, or collections, preferably in microfinance, rural banking, NBFCs, or a similar financial services environment.
• Prior experience in a field-based role involving direct customer interaction is highly preferred.